associate field technician resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Associate Field Technician member bringing 3+ years of experience performing diverse technology and repair duties. Dedicated to maintaining optimal network equipment functionality by managing routine and complex network equipment and facility matters. Strong knowledge of technology tool operation and safety measures. I also have a bachelors degree in computer information system with a concentration in information security.

  • Data security
  • Good time management and organizational skills
  • Network Security systems
  • Wireshark Software
  • Good interpersonal skills to work with customers and other unit personnel
  • Good communication skills
  • Mitigation and Deterrent Techniques
  • Application Security
  • Firewalls and VPN Virtual Private Networks
  • Intrusion Detection Systems
  • Intrusion Prevention Systems
  • Malware , Viruses, Spyware and Adware
  • Application Hardening
  • Web Server Hardening
  • Linux
  • Python, C++
  • Business Continuity Planning and Disaster Recovery Planning
  • Encryption
  • Inventory
  • Logic
  • Data backups
  • Analysis and critical thinking
  • Pc Technician
  • WAN Acceleration technologies
  • Administrative, Office
  • Auditing, Network and security
  • Good analytical and problem solving skills
  • Hardware, Networks
  • Ability to resolve hardware and equipment problems
  • Encryption, Optimization
  • Clients, Personnel
  • Customer service, Python
  • Version control, Routers
  • Disaster Recovery Planning, SNMP
  • Documentation, Spreadsheets
  • Firewalls, Switches
  • Focus, VPN
  • Funds, WAN
  • Information Security, Web Server
  • Information Systems
  • Linux
  • Excel
  • Network systems installation
Work History
01/2020 to Current Associate Field Technician Dxc Technology | Lincoln, NE,
  • Provide on-site field support to customers including installation, and servicing and repairing systems and equipment. Verified and approves operational quality of system equipment.
  • Resolve customer issues in areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
  • Instructs customers in the operation and maintenance of systems/equipment.
  • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
  • Acts as a liaison with customers on administrative and technical matters for assigned projects.
  • Performs analysis and prepares reports on system problem trends and issues
02/2018 to Current Computer Repair Technician Dave's Computers | Flemington, NJ,
  • Encrypted data and erected firewalls to protect confidential information
  • Engineered, maintained and repaired security systems and programmable logic controls
  • Monitored computer virus reports to determine when to update virus protection systems
  • Conducted security audits to identify vulnerabilities •Implemented weekly backups and daily log deployments for auditing.
  • Disassembled computers to perform diagnostics and check for repair needs.
  • Refurbished used computers and technological equipment, saving companies money.
  • Researched and identified problems with computers and advised staff and clients on plans of action.
11/2018 to 08/2019 Network Administrator Ametek, Inc. | Fort Myers, FL,
  • Analyzed, troubleshot and enhanced network performance to drive efficiency
  • Diagnosed network problems involving combination of hardware, software, power and communications issues
  • Experience implementing and supporting production multi-tenant architecture
  • Experience providing 24x7 support to production Software as Service (SaaS) infrastructure
  • Demonstrated ability to create documentation, deployment guides, maintenance preparation task lists
  • Experience performing network and security administration tasks using industry-standard network equipment and software
  • Demonstrated ability to prepare, review, test, and deploy network configuration and security software to perform administrative tasks as assigned
  • Collaborated on network development, implementation, and maintenance of routers, switches, firewalls and NAC and WAN optimization
  • Implemented software for version control across network.
07/2008 to 03/2015 Administrative Office Specialist Tallahassee Primary Care Associates | Tallahassee, FL,
  • Data and information Security •Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
  • Created spreadsheets using excel to track inventory, item cost, orders and incoming funds to reduce losses and control Various locations
  • Provided support and customer service to 200-450 personnel, while using time managements skills •Organized and implemented special projects utilizing established guidelines while maintaining cost control
  • Produced incident reports on equipment status, incidences, personnel readiness and intelligence for superiors on timed basis •Worked with clients to understand requirements and provide exceptional service
  • Trained over 30 multinational partners, contractors and foreign nationals on technique and procedures to develop war fighting and defense capabilities.
Expected in to to Bachelor of Science | DeVry University, Villa Park, IL GPA:
Expected in to to Computer Information System Security •Majored Computer Information Security •Microsoft Azure Cloud Technology •Coursework in Web Security, Information Systems Security Planning and Audit and Data Privacy & Security | , , GPA:
GPA: 3.2

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Resume Overview

School Attended

  • DeVry University

Job Titles Held:

  • Associate Field Technician
  • Computer Repair Technician
  • Network Administrator
  • Administrative Office Specialist


  • Bachelor of Science
  • Computer Information System Security •Majored Computer Information Security •Microsoft Azure Cloud Technology •Coursework in Web Security, Information Systems Security Planning and Audit and Data Privacy & Security

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