Associate Enterprise Monitoring Analyst Resume Example Assurant Inc

ASSOCIATE ENTERPRISE MONITORING ANALYST

Skills

Team player
Self- motivated and analytical thinker in problem-solving
Knowledge of Software Development Life CycleFamiliar with programming languages in Java, Python, and C++
Documentation

Team player

Self- motivated and analytical thinker in problem-solving

Knowledge of Software Development Life Cycle

Familiar with programming languages in Java, Python, and C++

Documentation

Team player

Self- motivated and analytical thinker in problem-solving

Knowledge of Software Development Life Cycle

Familiar with programming languages in Java, Python, and C++

Documentation

Web application development in; HTML5; CSS3; JavaScript;
Windows 7 & 8, Vista, XP and MacOS operating systems. Installing software and application to user standards and troubleshooting hardware and software problems
Proficient in Microsoft Office Words, Excel, Power-point, Outlook and flash based programs

Work History

Associate Enterprise Monitoring Analyst, 07/2015 to Current
Assurant Inc

Test, maintain, and monitoring client services application and mainframes for customers responsive resolution or escalation of alerts for all high availability servers identified as critical and ensure clearing of alerts through proper follow-up to support teams as necessary.
Provide technical assistance and support for incoming calls and issues related to computer systems, software, and hardware.
Follow up with customers to ensure the problem has been resolved.
Use Cherwell and HP Service Desk to document problems and action that are resolved or escalate to the support tier 2.
Entered commands and observed system function to verify correct operations and detect errors.

Help Desk/ Enterprise Operation Analyst Apprentice, 03/2015 to 07/2015
Assurant Inc

Performed checklists of analysis for performance in security across the enterprise that includes mainframe, servers, storage and networks worldwide.
Enter commands, using computer terminals to monitor batch jobs and systems log to ensure there are no known issue.
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Followed internal procedures for change management, incident management and escalation.

Workflow Coordinator Intern, 09/2014 to 12/2014
Shutterfly Inc

Adjusted and troubleshoot polar cutter and slitter folder machine equipment to ensure quality production.
Assisted manager and worked with other division such as address labels, card envelope, and package to create smoothness of transition of cards.
Trained and managed users in the proper use of hardware or software. to operate 3 polar cutters and card folding machine to achieve company's goal to produce and ship 1,000,000 cards in a day.
Collected data around every transaction and turned it into tools that helped users.

Education

Bachelor of Science: Manufacturing Operation Technology, May 2015
University of Minnesota - Twin Cities, Minnesota
Manufacturing Operations Technology

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Associate Enterprise Monitoring Analyst Resume Example

Resume Score: 70%

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