Associate Director Of Financial Aid resume example with 13+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
High-performing manager with over 8 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist with ability to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
  • Organizational Development
  • Project Leadership/Management
  • Coaching and Development
  • Continuous Improvement & Results Driven
  • Problem-Solving and Decision Making
  • UAT Testing
  • Analytical skills, Policies
  • Attention to detail, Problem-Solving
  • Process improvement
  • Decision Making, Strategic planning
  • Employee-management
  • Team management
  • Customer service
  • Critical thinking
  • Staff development
  • Systems and automation applications
  • Issue and conflict resolution
  • Academic, HR, Team management
  • Analytical skills, Insurance, Workflow
  • Application development, Leadership
  • Attention to detail, Team leader
  • Automation, Employee-management
  • Business analyst, Office
  • Coach, Organizational Development
  • Coaching, Organizational
  • Conflict resolution, Policies
  • Continuous Improvement, Problem-Solving
  • Counseling, Process improvement
  • Credit, Processes
  • Critical thinking, Processors
  • Clients, Project Leadership
  • Client, Project Management
  • Customer service, Quality
  • Decision Making, Recruiter
  • Documentation, Service Level Agreements
  • Driving, Staff development
  • Edit, Statistics
  • Financial, Strategic
  • Focus, Strategic plans
  • Functional, Strategic planning
07/2020 to Current
Associate Director of Financial Aid Massachusetts General Hospital Holyoke, MA,
  • Hire, coaches, reviews, supervise and manages performance of assigned employees making recommendations regarding their employment status.
  • Serves as a liaison between all university departments and.
  • The financial aid office to coordinate policies and guidelines pertaining to financial aid.
  • Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
  • Ensure Federal, State, Accreditation, and Institutional guidelines for student enrollment and financial aid.
  • Eligibility is met.
  • Audited student files to confirm accuracy and completion according to defined guidelines.
  • Authored reports outlining program accomplishments, statistics and performance data.
  • Oversee the administration of all Title IV administration.
04/2016 to 05/2020
Financial Aid Manager Sae Institute Atlanta, GA,
  • Manage a team of over 30 financial aid processors ensuring optimal procedures and workflow operations included and not limited to performance plans, coaching, training, facilitate employee-management communication strategies, process improvement and attention to detail in time sensitive situations.
  • Correlate with HR/Recruiter partners to convey employee expertise and critical performance objectives required to fill job role.
  • Facilitate interviews, hire, train and develop new hires as well as continuing education for current staff.
  • Partner with various heads (stakeholders) of business units to consult, plan, manage, and execute important strategic initiatives to increase revenue and improve operational efficiency, while driving down expense.
  • Results-driven manager and cross-discipline team leader in all aspects of the organizational leadership.
  • Track metrics and performance indicators.
  • Collaborate with technology teams, including PMO, while maintaining client Service Level Agreements (SLAs).
  • Develop and manage strategic plans for advancing financial aid processes and quality systems in response to changing regulations and business needs.
  • Write/edit Standard Operating Procedures (SOPs) and manuals as needed by the business in order to mitigate the risk of employees following procedures incorrectly, therefore better servicing students and internal clients.
  • Write communications for the business as needed (i.e., announcing changes, new technology/SOPs, etc.).
  • Facilitate focus groups with employees to improve employee and student engagement.
12/2013 to 04/2016
Financial Aid Officer II University Of California Irvine, CA,
  • Supervised a team of over 20 testers across multiple locations; online, ground campuses and learning centers.
  • Duties included but were not limited to, creating and distributing workflow, developing test items, performing UAT testing, and validating defects in accordance to priority and project deadlines.
  • Using analytical skills to identify and report potential defects in preparation for new processing system implementation.
  • Ensure that validated deliverables meet functional and design specifications and requirements.
  • Wrote reports of findings and made recommendations for changes.
  • Hold and facilitate test plan/case with cross-functional team members.
  • Collaborate with external technology vendors to identify system issues, determine defects severity level, and receive updates to facilitate projects.
  • Developing test plans and executed them.
  • Collaborated with business analyst to ensure high-value application development.
01/2009 to 12/2013
Financial Aid Officer Guild Holdings Company Fairfield, CA,
  • Provide counseling to prospective and current students on all aspects of financial aid.
  • Review and evaluate student financial aid package to ensure it is in accordance with federal and institution regulations.
  • Coordinate resolution of financial aid problems with students.
  • Assisted students in understanding academic application processes, admissions requirements and financial aid options.
  • Audited student files to confirm accuracy and completion according to defined guidelines.
  • Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
  • Liaised with students and admission department to facilitate documentation and application processing.
  • Observed all corporate and federal regulatory policies in terms of data security, privacy and confidentiality.
12/2007 to 12/2008
Loan Processing Supervisor Sunset Mortgage City, STATE,
  • Provide support to loan processors and underwriter teams by ensuring timely and accurate processing of loan files.
  • Review and verify borrowers' income, credit reports, employment histories, property appraisals, and title insurance information to prepare loan applications for underwriting submittal.
  • Ensure compliance with company policies, underwriting guidelines and lending programs requirements.
  • Managed any conditions sent from underwriting departments.
  • Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
  • Filed completed packages quickly and efficiently.
Education and Training
Expected in 2019
Master of Science: Management And Leadership, Project Management
Purdue University - ,
Expected in 2016
Bachelor of Science: Business Administration
Kaplan University - ,
Expected in
  • Emerging Manager, Project Management Basics, Lean Bites, Certified Loan Processor and Certified Life Coach.
  • The Youth in Action Group
- ,

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Resume Overview

School Attended

  • Purdue University
  • Kaplan University

Job Titles Held:

  • Associate Director of Financial Aid
  • Financial Aid Manager
  • Financial Aid Officer II
  • Financial Aid Officer
  • Loan Processing Supervisor


  • Master of Science
  • Bachelor of Science
  • <ul><li>Emerging Manager, Project Management Basics, Lean Bites, Certified Loan Processor and Certified Life Coach.</li><li>The Youth in Action Group</li></ul>

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