High-performing manager with over 8 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist with ability to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Skills
Organizational Development
Project Leadership/Management
Coaching and Development
Continuous Improvement & Results Driven
Problem-Solving and Decision Making
UAT Testing
Analytical skills, Policies
Attention to detail, Problem-Solving
Process improvement
Decision Making, Strategic planning
Employee-management
Team management
Customer service
Critical thinking
Staff development
Systems and automation applications
Issue and conflict resolution
Academic, HR, Team management
Analytical skills, Insurance, Workflow
Application development, Leadership
Attention to detail, Team leader
Automation, Employee-management
Business analyst, Office
Coach, Organizational Development
Coaching, Organizational
Conflict resolution, Policies
Continuous Improvement, Problem-Solving
Counseling, Process improvement
Credit, Processes
Critical thinking, Processors
Clients, Project Leadership
Client, Project Management
Customer service, Quality
Decision Making, Recruiter
Documentation, Service Level Agreements
Driving, Staff development
Edit, Statistics
Financial, Strategic
Focus, Strategic plans
Functional, Strategic planning
Experience
07/2020 to Current
Associate Director of Financial AidMassachusetts General Hospital – Holyoke, MA,
Hire, coaches, reviews, supervise and manages performance of assigned employees making recommendations regarding their employment status.
Serves as a liaison between all university departments and.
The financial aid office to coordinate policies and guidelines pertaining to financial aid.
Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
Ensure Federal, State, Accreditation, and Institutional guidelines for student enrollment and financial aid.
Eligibility is met.
Audited student files to confirm accuracy and completion according to defined guidelines.
Authored reports outlining program accomplishments, statistics and performance data.
Oversee the administration of all Title IV administration.
04/2016 to 05/2020
Financial Aid ManagerSae Institute – Atlanta, GA,
Manage a team of over 30 financial aid processors ensuring optimal procedures and workflow operations included and not limited to performance plans, coaching, training, facilitate employee-management communication strategies, process improvement and attention to detail in time sensitive situations.
Correlate with HR/Recruiter partners to convey employee expertise and critical performance objectives required to fill job role.
Facilitate interviews, hire, train and develop new hires as well as continuing education for current staff.
Partner with various heads (stakeholders) of business units to consult, plan, manage, and execute important strategic initiatives to increase revenue and improve operational efficiency, while driving down expense.
Results-driven manager and cross-discipline team leader in all aspects of the organizational leadership.
Track metrics and performance indicators.
Collaborate with technology teams, including PMO, while maintaining client Service Level Agreements (SLAs).
Develop and manage strategic plans for advancing financial aid processes and quality systems in response to changing regulations and business needs.
Write/edit Standard Operating Procedures (SOPs) and manuals as needed by the business in order to mitigate the risk of employees following procedures incorrectly, therefore better servicing students and internal clients.
Write communications for the business as needed (i.e., announcing changes, new technology/SOPs, etc.).
Facilitate focus groups with employees to improve employee and student engagement.
12/2013 to 04/2016
Financial Aid Officer IIUniversity Of California – Irvine, CA,
Supervised a team of over 20 testers across multiple locations; online, ground campuses and learning centers.
Duties included but were not limited to, creating and distributing workflow, developing test items, performing UAT testing, and validating defects in accordance to priority and project deadlines.
Using analytical skills to identify and report potential defects in preparation for new processing system implementation.
Ensure that validated deliverables meet functional and design specifications and requirements.
Wrote reports of findings and made recommendations for changes.
Hold and facilitate test plan/case with cross-functional team members.
Collaborate with external technology vendors to identify system issues, determine defects severity level, and receive updates to facilitate projects.
Developing test plans and executed them.
Collaborated with business analyst to ensure high-value application development.
01/2009 to 12/2013
Financial Aid OfficerGuild Holdings Company – Fairfield, CA,
Provide counseling to prospective and current students on all aspects of financial aid.
Review and evaluate student financial aid package to ensure it is in accordance with federal and institution regulations.
Coordinate resolution of financial aid problems with students.
Assisted students in understanding academic application processes, admissions requirements and financial aid options.
Audited student files to confirm accuracy and completion according to defined guidelines.
Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
Liaised with students and admission department to facilitate documentation and application processing.
Observed all corporate and federal regulatory policies in terms of data security, privacy and confidentiality.
12/2007 to 12/2008
Loan Processing SupervisorSunset Mortgage – City, STATE,
Provide support to loan processors and underwriter teams by ensuring timely and accurate processing of loan files.
Review and verify borrowers' income, credit reports, employment histories, property appraisals, and title insurance information to prepare loan applications for underwriting submittal.
Ensure compliance with company policies, underwriting guidelines and lending programs requirements.
Managed any conditions sent from underwriting departments.
Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
Filed completed packages quickly and efficiently.
Education and Training
Expected in 2019
Master of Science: Management And Leadership, Project Management Purdue University - , GPA:
Expected in 2016
Bachelor of Science: Business Administration Kaplan University - , GPA:
Expected in
Emerging Manager, Project Management Basics, Lean Bites, Certified Loan Processor and Certified Life Coach.
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Resume Overview
School Attended
Purdue University
Kaplan University
Job Titles Held:
Associate Director of Financial Aid
Financial Aid Manager
Financial Aid Officer II
Financial Aid Officer
Loan Processing Supervisor
Degrees
Master of Science
Bachelor of Science
<ul><li>Emerging Manager, Project Management Basics, Lean Bites, Certified Loan Processor and Certified Life Coach.</li><li>The Youth in Action Group</li></ul>