associate director global deal client strategy resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
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Professional Summary
Collaborative leader with experience in life sciences consulting, clinical research, pharmaceuticals, and retail pharmacy. This end-to-end knowledge in pharmaceutical development through final pharmacy sale provides powerful insight for firms throughout the industry.
Selected Accomplishments
Earned Runner Up of the Year - Trusted Advisor Award for leading one of the largest life sciences accounts at Genpact; demonstrating client-centricity, agile problem solving, and having the courage to always do the right thing for the client
Received Enterprise Services Individual Award in Q2 2020 at Genpact for superior performance and client recognition across the organization
Received two Local Knowledge Awards in 2016 & 2018 at PRA Health Sciences for recognition of team leadership and contributions to sales efforts
Skills
Leadership
Consulting & Problem Solving
Project Management
Process Improvement & Re-engineering
Team Collaboration
Strategy Development
Detail-Oriented
Lean Six Sigma Methodologies
Work History
Associate Director, Global Deal & Client Strategy, 02/2021 to Current Syneos Health – City, STATE,
Manage deal structures, pricing, master service agreements, and client relationships for top large pharmaceutical manufacturers
Consult for multiple varying functional teams to assist in creating strategic solutions for customers across multi-service portfolios
Analyze and develop process improvements and deviation reduction by conducting business process optimization interviews with subject matter experts
Cross-functionally leads issue resolution, project and account management, and commercial negotiations
Conducts margin and financial performance analysis to set pricing and incentive structures for clients
Senior Manager, Sales & Commercial Advisory, 09/2019 to 01/2021 Genpact – City, STATE,
Consulted life sciences / healthcare clients across sales and commercial value chain
Conducted process re-engineering, digital solution development and implementation, and RFP / deal management
Served as line manager on largest medical supplies / devices strategic account; managed project team, led solutioning, and created business cases
Led design and user acceptance testing for 2 digital implementation projects, which ultimately resulted in ~50-60% productivity savings for both clients
Developed and drove go-to-market strategy; guided enterprise leaders and sales organization
Manager, Proposals - Budget & Strategy, 02/2016 to 08/2019 PRA Health Sciences – City, STATE,
Developed high quality proposals in response to RFPs from pharmaceutical and biotechnology clients
Managed proposal generation from initial intake of RFP through final statement of work; Including protocol analysis, budget and pricing, oversight of cross-functional bid teams, and strategy development
Practiced risk mitigation and flagged any potential risks to appropriate stakeholders
Ensured accuracy of budgets and strategies by analyzing historical data and parameters, medical informatics data, and vendor estimates
Managed portfolio for large pharmaceutical customer that generated largest revenue year-over-year
Conducted trainings for Proposals department
Repeatedly recognized for fast track promotions and selection for high-priority initiatives
Senior Proposal Analyst (Mar 2018 - Jun 2018)
Proposal Analyst II (Mar 2017 - Feb 2018)
Proposal Analyst (Feb 2016 - Feb 2017)
Analyst, Commercial Customer Master Data, 11/2014 to 01/2016 Bristol Myers Squibb – City, STATE,
Processed chargeback requests from wholesalers and distributors by determining customers' Class of Trade and contract eligibility
Initiated internal contracting procedures between reimbursement managers and business units
Worked closely with Chargeback Operations, Institutional Contract and Pricing Operations, and Compliance in order to resolve customer contract eligibility and chargeback payment issues
Efficiently improved chargeback resolution process for Customer Operations by creating Access databases for Master Data Management (MDM) teams, which cut processing time by 80%
Identified opportunity to improve customer matching and pricing inaccuracies by creating and implementing invoice validation process, requiring wholesale distributors to submit invoices on chargeback discrepancies, which led to fewer write-offs and improved customer master data
Proactively analyzed historical, invoice, and legal data to identify trends and possible contract eligibility issues which led to cleaner data, chargeback resolution, and process optimization
Education
Bachelor of Science: Biological Sciences / Business Management, Expected in 2012 to North Carolina State University - Raleigh, NC GPA:
Biological Business Management (BBM) Program in the College of Agriculture and Life Sciences
Focus in General Biology and Economics
Dance Team Member and Scholar Athlete from 2008 - 2010
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