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Associate /Customer Service Resume Example

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ASSOCIATE /CUSTOMER SERVICE
Professional Summary

Thorough and steadfast Office Worker with top-notch administrative skills and solid background in office. Surpass business targets while satisfying diverse customer demands. Independently handle clerical tasks like routing correspondence and coordinating travel arrangements to keep business operations smooth and efficient. Maintained organized, current and efficient office records by consistently addressing issues and keeping files properly stored. Effectively reduced inefficiencies and storage needs by archiving aging files and eliminating redundancies. Systematic and knowledgeable with strong attention to detail and strong work ethic.

Skills
  • [Number] WPM typing speed
  • Multi-line phone proficiency
  • Spreadsheet management
  • Sage 50 US
  • Accounting familiarity
  • Sorting and labeling
  • Expense reporting
  • Employee training and development
  • Administrative support
  • Data Entry
  • Office administration
  • Mail handling
Work History
07/2008 to 04/2020
Associate /Customer ServiceSears – Fredericksburg, VA
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
  • Streamlined processing procedures for various financial and employee documents to improve traceability.
  • Processed payments and documented account changes for financial accuracy and transparency.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Executed record filing system to improve document organization and management.
04/2006 to 04/2008
Receptionist/Customer Service RepresentativeBattlefield Automotive Repair – Fredericksburg, VA
  • Scheduled office meetings and client appointments for team of 1 professional service writer.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Received and routed business correspondence to correct departments and staff members.
  • Operated multi-line telephone system to independently handle over 20 calls each day.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Collected insurance payments from clients and updated account balances
  • .
  • Collected, sorted, distributed and sent mail and packages.
07/1985 to 07/2005
Administrative AssistantUnited Consumers Inc. – Woodbridge, VA
  • Added documents to file records and created new records to support filing needs.
  • Sorted documents and maintained organized filing process.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Reviewed and updated client correspondence files and [Type] database information to maintain accurate records.
  • Compiled information and input into [Type] database.
  • Located and corrected data entry errors and reported to management.
  • Completed data entry tasks with accuracy and efficiency.
  • Compiled monthly budget reports, financial spreadsheets and organizational charts to support business operations and improve office organization.
07/1964 to 06/1976
Data Conversion SupervisorCentral Intelligence Agency – Langley, Virginia
  • Enhanced training programs to strengthen employee knowledge and promote new managers from within.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Oversaw and optimized work of 7 Data Entry Operators performing high-quality data input work.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
Education
06/1964
High School Diploma
Groveton High School - Alexandria, VA
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Resume Overview

Companies Worked For:

  • Sears
  • Battlefield Automotive Repair
  • United Consumers Inc.
  • Central Intelligence Agency

School Attended

  • Groveton High School

Job Titles Held:

  • Associate /Customer Service
  • Receptionist/Customer Service Representative
  • Administrative Assistant
  • Data Conversion Supervisor

Degrees

  • High School Diploma

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