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Associate Client Service Manager Resume Example

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ASSOCIATE CLIENT SERVICE MANAGER
Summary

Dedicated and focused Associate Client Service Manager who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Highlights
  • Meticulous attention to detail
  • Self-directed
  • Professional and mature
  • Dedicated team player
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Results-oriented
  • Strong problem solver
Accomplishments
  • Developed On Boarding matrix to track and meet deliverables in closing deals more efficiently and timely.
  • Graduate of 2014 Evolution Program.
  • Created new On Boarding and Billing procedures for cross training new CSAdmin team.
  • Researched and reconciled client activity to invoice $100K in revenue for 2013.

Experience
Associate Client Service Manager01/2013 to CurrentGallagher Bassett Nz LtdTampa , FL
  • Communicate with contacts at varied levels inside and outside the company regarding document custodial services.
  • Answer client inquiries regarding document custodian services such as on boarding, loan delivery, and billing.
  • Maintain and update Document Custody Deal Pipeline.
  • Monitor and process new client agreements and system set ups.
  • Maintain and update monthly Agency billing reports for invoicing.
  • Maintain and update monthly Revenue report.

Collateral and Trust - Document Custody Administrative Assistant03/2009 to 12/2012American Modern Insurance GroupAmelia , OH
  • Anticipate, initiate and coordinate administrative activities and other special project.
  • Communicate with contacts at varied levels inside and outside the company regarding document custodial services.
  • Update and maintain client files and documentation for custodial services. Answer client inquires regarding document custodian services for single
  • family mortgage loans.
  • Organize and file client documentation for establishing document custodian relationship.
  • lnput and submit client requests for access to custodian services website.
Senior Administrative Assistant03/2007 to 03/2009American Modern Insurance GroupNew York , NY
  • Anticipate, initiate and coordinate administrative activities and other special projects.
  • Communicate in person and through correspondence with contacts at varied levels inside and outside the company.
  • Maintain appointment calendars and merchant time line calendar. Assists in coordinating activities.
  • Schedule and coordinate meetings, conference calls, and other events; informs attendees/participants of function dates and times, reserves meeting space, and hospitality services when appropriate.
  • Coordinate air travel, ground transportation, and hotel accommodations for domestic and overseas travel.
  • Compile and submit expense reports for department. Forecast and reconcile annual departmental budget.
  • Organizes, prepares and reviews administrative reports and prepares reports for presentations.
  • Work closely with other Department Staff to coordinate streamlining of processes and documentation.
  • Maintain sales analysis of product advertising, business review and tabs, Maintain vendor packets, entitlements, insurance and forms.
  • Maintain attendance and payroll records
  • Process invoices, order supplies, route ine-0ming mail and distribute faxes. Monthly tracking of open Merchandise Purchase Orders and communicate with Vendors on discrepancies.
Senior Administrative Assistant08/2007 to 03/2007Zale CorporationCity , STATE
  • Supported 7,ale Canada Director of Stores for Peoples and Mappins.
  • Supported Senior Director of Corporate Marketing for Peoples and Mappins Jewellers; and support to Director of Corporate Marketing for Piercing Pagoda.
  • Responsible for answering, directing phone calls and organizing conference calls.
  • Scheduled meetings, maintained calendars and made travel arrangements for Directors of Stores and Regional Managers.
  • Maintained inventory and distribution of Corporate signage for Piercing Pagoda. (840 stores) and Peoples, Mappins, and Peoples II (247 stores).
  • Developed Sales reports for 4 divisions using Excel and Business Objects.
  • Created and formatted monthly Corporate Signage Guide using Adobe lnDesign and Adobe Photoshop.
Sales Representative / Administrative Assistant06/1998 to 04/2005Glazer's Wholesale DistributorCity , STATE

Sales Representative

  • Opened new Sales Territory in Dallas/Fort Worth Metroplex
  • Conducted customer needs assessment, developed creative presentation of brands (ie. Schieffelin & Somerset, Allied Domecq, Diageo, etc.)
  • Established and nurtured productive relationships with target accounts. Challenged to research market trends and ere.ate effective sales strategies for Afi.icanAmerican Market.

Administrative Assistant

  • Designed and implemented On-Premise Product Placement spreadsheets for D/FW Spirits Market. (4 Divisions)
  • Create distribution presentations for product suppliers. Format menus and proposals for printing department.

Education
High School Diploma: Academic Honors1991Cedar Hill High SchoolCity, State, US

Graduated with Honors Diploma

Associate Paralegal DegreeSoutheastern Career InstituteCity, State, US

Coursework in Paralegal studies

Select One: Pre-Law and Political ScienceGrambling State UniversityCity, State, US

Coursework in Political Science and Law

Computer Skills

Windows XP, Microsoft Office (Excel, Word, Outlook, PowerPoint, Access), Adobe Photoshop, Adobe InDesign, Novell Groupwise, Business Objects, Lotus Notes, AS400, PROS 5.0 and 6.0 (Windows based database): FOURGEN Accounting Software

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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

82Good
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Resume Overview

School Attended

  • Cedar Hill High School
  • Southeastern Career Institute
  • Grambling State University

Job Titles Held:

  • Associate Client Service Manager
  • Collateral and Trust - Document Custody Administrative Assistant
  • Senior Administrative Assistant
  • Sales Representative / Administrative Assistant

Degrees

  • High School Diploma : Academic Honors 1991
    Associate Paralegal Degree
    Select One : Pre-Law and Political Science

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