Associate Client Service Manager Resume Example

• Anticipate, initiate and coordinate administrative activities and other special project.
• Communicate with contacts at varied levels inside and outside the company regarding document custodial services.
• Update and maintain client files and documentation for custodial services. Answer client inquires regarding document custodian services for single
• family mortgage loans.
• Organize and file client documentation for establishing document custodian relationship.
• lnput and submit client requests for access to custodian services website.

• Anticipate, initiate and coordinate administrative activities and other special projects.
• Communicate in person and through correspondence with contacts at varied levels inside and outside the company.
• Maintain appointment calendars and merchant time line calendar. Assists in coordinating activities.
• Schedule and coordinate meetings, conference calls, and other events; informs attendees/participants of function dates and times, reserves meeting space, and hospitality services when appropriate.
• Coordinate air travel, ground transportation, and hotel accommodations for domestic and overseas travel.
• Compile and submit expense reports for department. Forecast and reconcile annual departmental budget.
• Organizes, prepares and reviews administrative reports and prepares reports for presentations.
• Work closely with other Department Staff to coordinate streamlining of processes and documentation.
• Maintain sales analysis of product advertising, business review and tabs, Maintain vendor packets, entitlements, insurance and forms.
• Maintain attendance and payroll records
• Process invoices, order supplies, route ine-0ming mail and distribute faxes. Monthly tracking of open Merchandise Purchase Orders and communicate with Vendors on discrepancies.

• Supported 7,ale Canada Director of Stores for Peoples and Mappins.
• Supported Senior Director of Corporate Marketing for Peoples and Mappins Jewellers; and support to Director of Corporate Marketing for Piercing Pagoda.
• Responsible for answering, directing phone calls and organizing conference calls.
• Scheduled meetings, maintained calendars and made travel arrangements for Directors of Stores and Regional Managers.
• Maintained inventory and distribution of Corporate signage for Piercing Pagoda. (840 stores) and Peoples, Mappins, and Peoples II (247 stores).
• Developed Sales reports for 4 divisions using Excel and Business Objects.
• Created and formatted monthly Corporate Signage Guide using Adobe lnDesign and Adobe Photoshop.

Sales Representative

• Opened new Sales Territory in Dallas/Fort Worth Metroplex
• Conducted customer needs assessment, developed creative presentation of brands (ie. Schieffelin & Somerset, Allied Domecq, Diageo, etc.)
• Established and nurtured productive relationships with target accounts. Challenged to research market trends and ere.ate effective sales strategies for Afi.icanAmerican Market.

Administrative Assistant

• Designed and implemented On-Premise Product Placement spreadsheets for D/FW Spirits Market. (4 Divisions)
• Create distribution presentations for product suppliers. Format menus and proposals for printing department.