Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Motivated scrum master with more than 5 years in project management in the technology industry. Offers an in-depth understanding of project life-cycles, project development methodologies, and tailored agile ceremonies.
  • Certified Scrum Master
  • Agile methodologies
  • Requirements gathering
  • Strategic planning
  • Driving continuous improvement
  • Web technologies and services
  • Program management
  • Process improvements
  • Persuasive communication style
  • Articulate and well-spoken
Work History
Associate Agile Team Member, 01/2015 to Current
Capital OneCity, STATE,
  • Performed as a team member on an agile team focused on software delivery and support, working in Scaled Agile Framework (SAFe) environment.
  • Regularly led daily stand up meetings, planning sessions, backlog grooming sessions, and retrospectives. 
  • Designed, built and maintained kanban board for project tracking, and developed user-friendly templates that were adopted by other teams. 
  • Recommended process and systems improvements such as improved content management documentation, streamlined intake process for new work requests, and developed communication strategies for project status reports. 
  • Monitored timelines and flagged potential issues to be addressed.
  • Implemented a set of comprehensive tracking processes to monitor content migration projects.
  • Identified and corrected performance issues.
  • Trained users in the proper use of hardware or software.
  • Followed internal procedures for change management, incident management and escalation.
  • Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases.

Project Coordinator/Content Manager - Contractor, 02/2011 to 01/2015
Strategic Staffing SolutionsCity, STATE,
  • Entering agile team user stories and cards into tracking tool and updating the burn down chart daily Planning and facilitating review, retrospective and task planning activities.
  • Maintaining projects in various project management tools.
  • Maintaining project risks/issues log and action item log; following up on risks/issues/action items that are past their target resolution dates/due dates.
  • Providing support for change request process
  • Set up staff workstations with PCs, Macs, phones and laptops.

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