Experienced Assistant Vice President offering career in banking and financial service sector of more than 18 years. Skilled in digital and retail banking. Looking for exciting role with terrific fast-paced banking organization.
Skills
New customer acquisition management
Leadership
Customer experience
Product development
Senior leadership support
Competitive and Trend Analysis
Process improvement
Financial Management
Education and Training
University of Pennsylvania - Wharton SchoolPhiladelphia, PAExpected in 06/2017 – –Wharton Leadership Certificate:Banking And Finance - GPA:
ABA Stonier Graduate School of BankingPhiladelphia, PA, Expected in 06/2017 – –MBA:Banking And Finance - GPA:
Lehman College - City University of New YorkBronx, NY, Expected in 06/2010 – –BBA:Banking And Finance - GPA:
Certifications
New York State Licensed Life Agent
New York State Notary Public
Experience
Ridgewood Savings Bank - Assistant Vice President & Retail Banking Officer City, STATE, 07/2016 - Current
Boosted customer base by 5% in certain NYC markets, acquiring new customers and identifying needs to deliver relevant products.
Designed sales and digital service strategies to improve revenue and retention with senior-level retail and digital channel officers.
Identified opportunities to enhance the CX by leveraging Fiserv DNA core operating system.
Effectively manage CX team to test Fiserv UX Beta core system and new technology in the branches.
Recommended process improvements throughout the customer journey to senior-level retail and digital channel officers while adhering to regulatory guidelines.
Recommended changes to core deposit accounts to reduce COF and grow overall deposits by 5%.
Recommended retail and digital products and services to enhance future service delivery and to increase usage in digital services year-over-year.
Investigated technical issues on both the CX and UX by using knowledge base and personal experience to complete timely resolutions.
Recommended customer engagement opportunities to attract younger demographic groups through various channels.
Proactively identified and solved complex problems impacting operations management and business direction.
Assisted senior-level investment officer with licensed banker training and identified opportunities to grow the investment program in certain markets by 10% in GDC and sales.
Ridgewood Savings Bank - Branch Banking Officer City, STATE, 07/2007 - 07/2016
Created communication strategies to meet client objectives.
Exceeded investment goals by 25% year-over-year to meet the client needs.
Recognized as top annuity sales performer on Infinet platform for exceeding 100% rate of annuity scorecard goal year-over-year.
Evaluated budget plans and current costs to project trends and recommended process improvements, which reduced the efficiency ratio for the branch.
Increased efficiency and drove branch revenue by optimizing daily operations and recommending changes to sales strategies.
Managed largest branch in Queens region with over 400 million in deposits, achieving high customer satisfaction rates.
Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, training initiatives, scheduling and payroll.
Improved decision-making by using current data on market conditions and individual financial situations.
Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads.
Coordinated special update and conversion projects and monitored key performance metrics.
City And Suburban Federal Savings Bank - Assistant Treasurer & Branch Manager City, STATE, 09/2001 - 07/2007
Developed annual branch business plan for maximum profitability and effectiveness.
Recognized as top annuity sales performer on the Infinet platform for exceeding 100% rate of annuity scorecard goal year-over-year.
Worked with regulatory representatives to complete accurate filings and maintain compliance.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Grew core deposits in certain markets by over 10% by providing personalized banking solutions to clients with high net-worth.
Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling and payroll.
Provided leadership and training for new agents on the sales process and relationship building while maintaining current accounts and sales numbers.
Analyzed customer needs and provided best options, upselling products and services.
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