I am seeking a position that will utilize my 15 years of experience providing superior customer service and retail management in both stand-alone stores and mall environments. I am driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction.
Excellent customer service skills
Hourly shift management
Bank deposit procedures
Staff training and development
Opening and closing procedures
Assistant Store ManagerOct 2007 - Current GamestopBristol, CT
Supervise the work of Game Advisors and Senior Game Advisors including planning, organizing, and delegating tasks to and following up to ensure proper completion in the Store Manager's absence.
Assist Store Manager in recruiting, screening, and qualifying applicants for store level positions.
Listen, comprehend, and respond to customer comments/questions in person or on the phone using available resources.
Assist Store Manager with scheduling staff and delegate tasks/duties based on assigned store template guidelines.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Described product to customers and accurately explained details and care of merchandise.
Call Center RepresentativeAug 2004 - Oct 2007 The HartfordSouthington, CT
Successfully obtained Insurance Producers license upon hiring.
Provided worldclass customer care for AARP Auto and Home insurance policyholders.
Used underwriting skills to provide appropriate response to customer inquiries, as well as maintain The Hartford's book of business.
Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing policy information.
Calculated premiums and established payment methods for sales.
Assistant ManagerJan 2001 - Jan 2004 Pacific SunwearWaterbury, CT
Greeted customers entering the store to ascertain what each customer wanted or needed.
Earned management trust by serving as key holder, responsibly opening and closing store.
Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
Routinely answered customer questions regarding merchandise and pricing.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Assistant ManagerJan 1998 - Jan 2001 FYEWaterbury, CT
Communicated with vendors regarding back order availability, future inventory and special orders.
Provided an elevated customer experience to generate a loyal clientèle.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Answered product questions with up-to-date knowledge of sales and store promotions.
Radio Broadcasting coursework including on-air systems, broadcast consoles, digital recorders, Adobe
Audition and Pro Tools: 2008 Connecticut School of BroadcastingStratford, CT
High School Diploma: 1997 Sacred Heart High SchoolWaterbury, CT
When I am not spending time with my wife of five years and our one year old son, I enjoy reading, writing, recording my own podcast and playing video and board games. I am also an avid sports fan and love going to the shore.