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Assistant Store Manager Resume Example

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JW
ASSISTANT STORE MANAGER
Professional Summary

Professional sales-focused manager with 4 years of management experience in diverse fields. Proven history of building relationships with satisfied customers. Equally skilled as management leader and meticulous number cruncher focused on overall operational performance.

Skills
  • Sales
  • Goals and Performance
  • Cash Handling
  • Store Operations
  • Product Knowledge
  • Sales Training
  • Staff Management
  • Inventory Control
  • Store Management
  • Product and Service Sales
  • Visual Merchandising
Work History
04/2014 to CurrentAssistant Store ManagerFamily Dollar Stores Inc. | Clovis, NM
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Conducted store inventories once per quarter.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Trained and managed associates in customer service and sales techniques.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
09/2013 to 04/2015Overnight Stock AssociateWalmart | Clovis, NM
  • Met incoming trucks and used forklifts to move pallets to staging areas.
  • Unboxed product and placed on shelves according to layout and planogram guidelines.
  • Collected assigned merchandise and transported to store floor locations using hand trucks.
  • Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Readied items for sales floor stocking by affixing tags and preparing pallets.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
04/2011 to 08/2013Assistant Store ManagerLowes Market | Clovis, NM
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Rotated merchandise and displays to feature new products and promotions.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
Education
No Degree | General StudiesEastern New Mexico University, Portales, NM
05/2010High School DiplomaClovis High School, Clovis, NM
Additional Information

I've been a video game fan for 20+ years. So much so, that in the summer of 2020 I developed, produced, hosted and edited my own video game podcast, Grab the Sticks. It's a show where my co-host and I get together at least twice a month to talk about the biggest topics in gaming. So working with people who are just as passionate about video games would be a great experience.

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Resume Overview

Companies Worked For:

  • Family Dollar Stores Inc.
  • Walmart
  • Lowes Market

School Attended

  • Eastern New Mexico University
  • Clovis High School

Job Titles Held:

  • Assistant Store Manager
  • Overnight Stock Associate

Degrees

  • No Degree | General Studies
    05/2010 High School Diploma

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