Experienced jewelry consultant and assistant manager with track record of maintaining high production standards, maximizing, customer service and increasing business revenue. Seeking to use acquired skills to help existing operations grow and expand into new areas.
Top sales performer
Customer service expert
Energetic work attitude
Inventory control familiarity
Ability to prioritize
Assistant Store ManagerKay Jewelers － Binghamton, Ithaca, Horseheads, NYRecently promoted to Assistant Store Manager in March 2017. I provide a high level of product and leadership support to staff and customers. Effectively communicating with team members to maintain clearly defined expectations. Resolves customer questions, issues and complaints. Develops rapport with the customer base by offering professional and genuine interest in the customers I serve.
01/2001 to 10/2012
Personal Business Owner and Volunteer
Creative Memories - Home business, building customer base through events, vendor shows and telemarketing. Event planning, recruiting and creative performance demonstrations. Also managed and taught down-line to encourage other team members to build their business.
Volunteered - Maranatha Church, assisting with office tasks; and events.
03/1994 to 05/1999
Store ManagerEddie Bauer Inc. － Syracuse, Ithaca, NY
Managed 4+million dollar volume in a multi concept connecting sportwear and home collection. Opened the Syracuse store location and assisted in recruiting and training new staff. Managed 75 staff members during peak seasons. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary.
Analyzed marketing information and translated it into strategic plans. Worked closely with the district manager to formulate and build the store brand. Contributed to merchandising ideas at team sale meetings.
Jewelry ConsultantKay Jewelers － Ithaca, Horseheads, NYRe-entered the work force, joining Kay Jewelers sales team team part-time in 2012. Since that period, I joined the team full-time in June 2014. Joining Kay Jewelers gave me an opportunity to share my prior experience to assist train new sales consultants, utilize my merchandising training by offering feedback while our store was being redesigned. I also embraced new training and learning functions related to store policy, audit and inventory control, repairs and warranties, and custom jewelry design.
Education and Training
Diamondtologist, certified with Diamond Council of America.
Associate of Science: Fashion MerchandisingCazenovia College － Cazenovia , NY
Activities and Honors
Presidents Club award for top sales performance fiscal 2016/2017