Responsive and organized Restaurant/ Customer Service Manager adept at managing intense demands of Customers in a fast pace environment. Highly motivated customer service professional who trains staff with new marketing procedures and protocols.
Corporation recognition for customer service strengths; Positive customer reviews
Addressed Customer questions and concerns regarding product, pricing, and staff issues and compliments. Helped with scheduling at times. Assist Manager with daily tasks and organization of staff. Ranked in top percent of store, for outstanding customer service achievements. Serv-Safe Management and Food Safety Certification. Determine the cost and pricing of lowering food cost within the store. Delivered exceptional customer service to strengthen customer loyalty.
Managed and worked closely with a crew of approximately twenty individuals. Was responsible for training and hiring procedures within the store. Planned, created and delivered charity events and catering expansion within the business. Trained staff on new products during annual monthly meetings. Determined the cost and pricing for store sysco ordering. In charge of scheduling and any customer cake orders that came through the store. Helped Customers; Handled all customer service complaints and compliments for the store. The youngest General Manager the store had.
Minor: Business Administration
Expected graduation date: December 2013
Companies Worked For:
Job Titles Held: