Motivated Assistant Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs.
I am reliable and friendly and quickly learn and master new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.
Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Reorganised the sales floor to meet company demands.
Trained staff to deliver outstanding customer service.
Helped customers select products that best fit their personal needs.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Offered direction and gave constructive feedback to motivate team members.
Recruited, hired, developed and retained retail talent for the company.
Trained all new managers on store procedures and policies.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Maintained visually appealing and effective displays for the entire store.
Kept the floor clean and maintained neat, orderly product displays.
Educated customers on product and service offerings.
Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Built and maintained effective relationships with co-workers and senior management.
Replenished floor stock and processed shipments to ensure product availability for customers.
Communicated merchandise needs and issues to appropriate supervisors in a timely manner.
Addressed customer inquiries and resolved complaints.
Reorganized the sales floor to meet company demands.
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Certificate of Secondary Education ( CSE ) in
Maths
Geography
English Language
I attended school in England, which has a different setup to schools here in the USA.
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Job Titles Held:
- Assistant Store Manager ( ASM )
- Zone Merchandise Supervisor
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