High-achieving Assistant store manager offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently.
●Personnel development ● ● Detail-oriented ● ●
Staff training and development ● ● Report development ●
Critical thinking ●
●Attention to detail ● ●
Excellent communication skills ●
The primary focus of an ASM at Casual Male is to assist in creating and managing a team of customer service and product knowledge experts who are committed to building and sustaining a relationship with our customers by providing an environment that enhances the buying experience. Additional duties include assisting in the overall operation and performance of the store such as sales, merchandising, operations, staff supervision, training and development, loss prevention and expense control while always being accountable for driving sales and profitability.
As an Operations Manager, I assist the Store Manager in sustaining & controlling the operations of the store to ensure that both company standards & expectations are consistently met. Along with supervising areas assigned by the Store Manager, I am responsible for articulating all phases of store operations while reassuring that National Presentational Standards in regards to proper merchandising is being conducted. When the Store Manager isn't present, I fill that role making sure we don't miss a beat & that everything is as business as usual within the Store while always emphasizing the execution of both the business plan & associated programs that enable us to achieve our desired sales. In addition, other obligations included:
Being an Assistant store manager is owning a business that requires strong leadership skills, effective process thinking & result driven decision making that allows you teach as well as hold associates accountable. As an ASM, many quality & key traits are vital for not only the success of the businesses that pertain to you but most importantly the success of the store. Being able to coordinate & accurately schedule daily & monthly tasks directed by your MSP (Monthly Sales Planner) then validating the execution of these tasks is what lays the foundation down for a successful store. With that being said, I still believe one of the most important roles as an ASM is to ensure associate engagement regarding not only obligations that have to do with their corresponding departments, but also fully understanding & contributing to the crucial metrics that drives the success of the store. Understanding the customer comes first as well as finding more ways to say yes rather than no is what it's all about. In addition, other obligations included: ● Assigned employees to specific duties to best meet the needs of the store. ● Interviewed job candidates and made staffing decisions. ● Scheduled and led weekly store meetings for all employees. ● Reported to the district manager regarding all store and staff issues. ● Completed profit and loss performance reports. ● Trained and developed new associates on POS system and key sales tactics. ● Implemented a new ordering process and identified poor work habits to improve process effectiveness. ● Hired, trained and evaluated personnel in sales. ● Examined merchandise to verify that it was correctly priced and displayed.
As an Internet Sales Manager, I was responsible for locating & negotiating the best deal possible for my clients while coordinating both domestic & international deliveries. Being an employee at Fleetrates.com requires various skills to obtain any level of success. Due to it being a Internet based company, there are usually no physical interactions with clients & the very important first impression comes down to strong communicative & computer skills. You need to be able to relate & react to a wide variety of customers while asking questions that are crucial to providing them with what they initially inquired about. Other obligations included: ● Maintained friendly and professional customer interactions at all times. ● Prioritized daily work flows, including all inbound calls, quotes and sales-related inquiries. ● Answered customers' questions regarding products, prices and availability. ● Emphasized product features based on analysis of customers' needs. ● Negotiated prices, terms of sales and service agreements. ● Quoted prices, credit terms and other bid specifications. ● Selected the correct products based on customer needs, product specifications and applicable regulations. ● Recorded accurate and efficient records in the customer database. ● Attended monthly sales meetings and quarterly sales trainings. ● Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. ● Verifying & conducting wire transfers.
I completed more than a year before deciding to pursue work full time.
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