Motivated Manager practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs.
WalmartAugust 2009 to CurrentAssistant Store Manager Hilton Head, South Carolina
Models, enforces, and provides direction and guidance to 200+ hourly Associates on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
Ensures compliance with Company policies and procedures
Participates in community outreach programs, and encourages and supports hourly Associates in serving as good members of the community.
Provides supervision and development opportunities for hourly Associates in the store.
Manages facility level training and execution of asset protection and safety functions
Detects, deters, investigates, and resolves violations of company policies and criminal activities
Advance Auto PartsMarch 2005 to August 2009Assistant Manager York, South Carolina
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Embraced diversity and fostered a respectful environment for both customers and team members
Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget.
Contributed to repeat and referral business by using strong customer service and problem solving skills.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Communicated with customers regarding vehicle issues and potential repairs.
Operated pneumatic tools and air compressors.
Complied with state vehicle requirements, including engine safety and combustion control standards.
Stocked and restocked inventory when shipments were received.
Education and Training
American Public University2015BBA: Business Management