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assistant store manager resume example with 6+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities looking to advance career. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.

Skills
  • POS Systems Operations
  • Inventory Control
  • Team Building and Leadership
  • Pricing and Markdowns
  • Mentoring and Coaching
  • Hiring and Training
  • Shift Scheduling
  • Problem-Solving
  • Strategic Merchandising
  • Work Planning and Prioritization
  • Assignment Delegation
  • Retail Operations
  • Store Opening and Closing
  • Stock Management
  • Management Team Building
  • Budget Control
  • Sales Tracking
  • Performance Assessment
  • Decision Making
  • Performance Evaluation and Monitoring
  • Staff Scheduling
  • Team Leadership
  • Employee Motivation
  • Business Leadership
  • Goal Setting
  • Customer Service Management
  • Problem Anticipation and Resolution
  • Revenue Forecasting
Experience
11/2022 to Current Assistant Store Manager Claire's Accessories | Santa Maria, CA,
  • In charge of staging & setup of displays and merchandise to drive sales
  • Responsible for oversight of the Pro department, which services property managers, construction contractors, and other businesses
  • Contacts suppliers to resolve shipping and quality issues
  • Leads front-end team in addressing customer concerns, including researching details on customer purchases and resolving conflict situations
  • Performs other typical managerial duties including interviewing of applicants, coaching of associates, as well as store opening and closing procedures
  • Provide formal performance feedback for associates on our team
  • Completed the Assistant Store Manager Leadership Experience program, which is a training program for leaders that show high potential growth.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
09/2019 to 11/2022 Assistant Store Manager Papa Murphy's Holdings, Inc. | , FL,
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Maintained inventory by checking merchandise to determine levels.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
11/2013 to 01/2015 President Kaiser Transport | KS, State,
  • Developed and executed strategic business plan to attain assigned metrics.
05/2012 to 12/2014 Department Manager Bass Pro Shops | Gainesville, FL,
  • Handled shift overstock, restocking and inventory control.
  • Worked closely with sales associates to complete tasks.
  • Followed safety protocols and company processes and procedures.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
  • Balanced workloads to meet targets without overtaxing employees.
Accomplishments
  • Certified in Business Research
  • CPR, First Aid, AED Certified
  • Technical/Computer Skills
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)
  • Typing Speed: 47wpm
  • Consistently maintained high customer satisfaction ratings.
  • Led team to achieve consecutive quarterly sales growth, earning recognition from upper management and financial reward.
  • Executive Service Award recipient from the office of the CEO
Education and Training
Expected in 01/2014 to to Bachelor of Science | Biology University of Montevallo, Montevallo, AL GPA:
GPA: 3.1
Expected in to to | Lawson State Community College, , GPA:
Expected in to to Bachelor of Science | Biology Berea College, Berea, KY, GPA:
Fundamentals of Management I, Behavior Principles of Microeconomics and Macroeconomics Business Communications Introduction to Marketing Information Systems Legal Environment of Business Quantitative Analysis I and II

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Resume Overview

School Attended

  • University of Montevallo
  • Lawson State Community College
  • Berea College

Job Titles Held:

  • Assistant Store Manager
  • Assistant Store Manager
  • President
  • Department Manager

Degrees

  • Bachelor of Science
  • Bachelor of Science

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