Assistant Store Manager equipped with experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.Highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.Reliable and friendly Upbeat and flexible with three years experience in retail sales. Driven and results-focused professional in a fast-paced retail environment.who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.
Winner of the HOMEGOODS Employee of the Quarter” Award.Successfully managed $7.7 million in merchandise per year.Promoted to Assistant manager after only 34 months of employment.
Creative Problem Solving:
Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Design and implemented customer satisfaction metrics.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Determined staff promotions and demotions, and terminated employees when necessary.Completed a series of training sessions to advance from Assistant Manager to Store Manager.Fulfilled customer shipping needs using UPS and USPS methods.Completed weekly schedules according to payroll policies.Maintained daily record of all transactions.Trained staff to deliver outstanding customer service.Analyzed marketing information and translated it into strategic plans.Addressed and corrected sales staff communication issues in a tactful and effective manner.Contributed to merchandising ideas at team sale meetings.Recommended and helped customers select merchandise based on their needs.Exchanged returned merchandise for customers quickly and efficiently.Served as liaison between customers, store personnel and various store departments.Confirmed that appropriate changes were made to resolve customers' problems.Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Trained new employees on company customer service policies and service level standards.Designed displays to make the store experience interactive and engaging.Displayed the appropriate linage for products and sales promotions.Arranged items in favorable positions and areas of the store for optimal sales.Assisted with buying over the counter and communicating with retail merchants.Organized and located inventory and updated store spreadsheets.Selected merchandise based on the most favorable price and quality.Met and exceeded quarterly sales quotas by 110%.Authorized payment of invoices and return of merchandise.Conducted staff meetings with sales personnel to introduce new merchandise.Ran weekly and monthly strategy reports to analyze business trends and make recommendations.Effectively communicated and coordinated execution of the planogram with store management.Built effective relationships with each store to develop superior customer satisfaction.
Computed sales prices, total purchases and processed payments.Described merchandise and explain operation of merchandise to customers.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Placed special orders and called other stores to find desired items.Recommended merchandise based on customer needs.Operated a cash register to process cash, check and credit card transactions.Guided customers in choosing items that reflected personal style and shape.Administered all point of sale opening and closing procedures.Explained information about the quality, value and style of products to Influence customer buying decisions.
Successfully managed the activities of fifteen team members in Columbia location.Created training manuals targeted at resolving even the most difficult customer issues.Monitored the daily activities of customer support teams.Developed, implemented and monitored programs to maximize customer satisfaction.Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.Improved service quality and increased sales by developing a strong knowledge of company's products and services.Provided detailed monthly departmental reports and updates to senior management.Addressed negative customer feedback immediately.Provided a high level of product and leadership support to representatives and clients.Effectively communicated with team members to maintain clearly defined expectations.Resolved customer questions, issues and complaints.Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.Developed rapport with the customer base by handling difficult issues with professionalism.Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
At Marshal's my first duty as a cashier was to greet customers entering into store.
Handling all cash transactions, receiving payments by cash, cheques and credit cards.
Guiding and solving queries of customer.
Process exchanges returns and refunds.
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