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Assistant Store Manager Resume Example

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ASSISTANT STORE MANAGER
Summary

Goal-driven Manager with recorded history of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in controlling inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent with skill and fortitude to thrive in dynamic, customer-centric work settings.

Skills
  • Team leadership
  • Customer service
  • Team-oriented
  • Outstanding communication skills
  • Reliable
Experience
Assistant Store Manager|TJX Companies - Jackson, MS|11/2018 - Current
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Ensured proper organization of store, responded to customer complaints and answered questions quickly.
  • Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives.
  • Conducted annual and ninety day performance reviews to organize training and development for staff.
  • Coached and developed store associates through formal and informal interactions.
  • Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
General Store Manager|Charming Charlie - Flowood, MS|06/2017 - 11/2018
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Kept accounts current and funds deposited to keep on-site cash low.
  • Established membership loyalty implementing rewards program to drive client retention.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Greeted and assisted all customers daily in high-traffic retailer.
Marketing Coordinator|Morton Law Firm - Clinton, MS|01/2017 - 06/2017
  • Strategized approaches to meet objectives and capitalize on emerging opportunities.
  • Organized development and implementation of diverse marketing campaign collateral, including videos, social media posts and blogs.
  • Managed social media campaigns and accounts for diverse range of clientele.
  • Updated web pages and social media profiles with engaging and current content.
  • Provided live reporting of client activities at expos and events.
  • Directed advertisement, trade show banner and signage projects from conceptualization to final delivery.
  • Produced fresh content to supplement existing promotional and campaign inventory.
  • Oversaw business communications and coordinated event promotion.
  • Leveraged email, print and social campaign strategies to strengthen brand awareness with target consumers.
  • Designed social and digital marketing strategies to align with business objectives.
  • Proofread marketing collateral to remedy mistakes in spelling, grammar and syntax.
  • Reported client activities from conventions and events.
  • Enhanced customer satisfaction ratings by managing client, tenant and vendor inquiries and discrepancies towards complete resolution.
  • Developed key relationships with vendors, including printers and shipping agents, ensuring proper advertising execution.
Education and Training
University of Southern Mississippi||Hattiesburg, MS|12/2016Bachelor of Arts: History
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Resume Overview

Companies Worked For:

  • TJX Companies
  • Charming Charlie
  • Morton Law Firm

School Attended

  • University of Southern Mississippi

Job Titles Held:

  • Assistant Store Manager
  • General Store Manager
  • Marketing Coordinator

Degrees

  • Bachelor of Arts : History

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