Dedicated Retail Assistant Manager with 16 years of experience in retail and customer service settings. Recognized for skills in implementing new processes and building relationships and trust with associates and customers. Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies.
Specialty Management Leadership
07/2011 to Current
Assistant Store ManagerJoann Fabrics and Crafts － Oklahoma City, OK
Assist Store Manager with daily, weekly and monthly store operations, help deliver whole store attitude and inspired and lead team to produce results in sales and customer service.
Assisted in implementing sales strategies, out of the "Box Thinking" and new processes implemented by the company.
Throughout my service with Joann I have develop into a respectable leader with my team and built strong relationships with my customers.
I have a full and better understanding of financials, produce results and delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Stocked and restocked inventory when shipments were received.
Recommended merchandise based on customer needs.
Explained information about the quality, value and style of products to Influence customer buying decisions.
Placed special orders and called other stores to find desired items.
11/2008 to 01/2011
Assistant Store ManagerTHE HOME DEPOT MARCH － MIDWEST CITY, OK
Promoted as Specialty Assistant Store Manager to the Midwest City store
Responsible for all Specialty departments: Flooring, Decor, Kitchen and Bath, Millwork, Appliances, Paint and Plumbing.
Responsible for Leadership, Training and Professional Growth for 5 direct reporting Department Heads.
Responsible for entire store on a daily basis as Manager on Duty: Sales, Promotions, ensure customer service is top priority and Presentation/Appearance of the store.
Responsible for analyzing reports, stats and implementing new processes.
09/2000 to 11/2008
Head/Key Carrier/MODTHE HOME DEPOT - NW － OKLAHOMA CITY, OK
Assisting the Specialty ASM on a daily basis
Supervised all employees on shift to ensure completion of duties
Confirmed customer orders were ordered properly and on a timely manner
Ensured Specialty associates followed specialty processes: New Filing system, updating follow up notes on customer orders and folders are filled out correctly and folders moved according to follow up process
Trained new employees
Department Head over Frontend, Paint (2x), Garden and Plumbing throughout my career.
Education and Training
High School DiplomaLake Elsinore Union HS, California and Grace Dodge Vocational HS － Bronx, New York
Assistant Store Manager, Customer Service, Filing, Leadership, notes,processes, reporting, Sales, Store Manager, team building, financials, strategics planning and store operations.