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Assistant Store Manager Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Talented with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.

Industrious Landscaper bringing 10+ years of successful performance in residential and commercial landscaping. Frequently lifts, carries, pushes and pulls heavy objects. Improves functional or aesthetic value of property by creating gardens, decks, patios and other landscape features.

Skills
  • Maintaining equipment
  • Landscape equipment knowledge
  • Work site cleaning and organization
  • Using hand tools
  • Landscape maintenance
  • Team management
  • POS systems operations
  • Issue resolution
  • Stock management
  • Strategic Planning
  • Merchandising
  • Customer Service
  • Customer relations
  • Profit and loss accountability
  • Supervision and training
  • Purchasing and planning
Experience
01/2016 to Current
Assistant Store Manager Goodwill Omaha Council Bluffs, IA,
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Coached and developed store associates through formal and informal interactions.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
05/2014 to 01/2016
Lead Hardscaper Ashford Senior Living Seattle, WA,
  • Operated landscaping equipment to maintain grounds and remove trees.
  • Installed irrigation systems, rock gardens and ponds to simplify watering needs.
  • Applied weed and pest control chemicals to protect customer lawns.
  • Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.
  • Read and followed landscaping plans to install plants and fixtures for residences and businesses.
  • Responded quickly to customer inquiries and concerns to drive customer satisfaction and maximize retention.
  • Assisted with grounds maintenance with basic landscaping support, including mowing, trimming and debris removal.
  • Scheduled regular landscaping services to promote optimal growth and maintain attractive appearance of lawns and facility grounds.
  • Prepared soil and gardens to plant with mulch and sod.
08/2011 to 04/2014
Office Assistant Speedway Harley-Davidson City, STATE,
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Checked title work and customer documents for proper formatting, grammar and spelling with multiple computer systems. Scanning documents with customer personal information into computer systems for DMV and financial records.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Dressed in sample and completed garments for photographs and displays.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Drove sales by effectively upselling and cross-selling products to maximize profitability.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Education and Training
Expected in
: Welding Engineering
Rowan-Cabarrus Community College - Salisbury, NC
GPA:

Certified Fabricator, Practiced in Arc and Mig

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93Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Rowan-Cabarrus Community College
Job Titles Held:
  • Assistant Store Manager
  • Lead Hardscaper
  • Office Assistant
Degrees
  • Some College (No Degree)

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