Highly organized and motivated Retail Management Professional equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. Determined professional with strong interpersonal skills and extensive retail and sales experience.
Addressed all customer inquiries and resolved complaints. Designed and implemented customer satisfaction metrics. Developed staff to promotable appropriately handling difficult and complicated sales as well as . Ran markdown reports, managed store replenishment and analyzed buying reports. Created visual marketing and styled window displays. Educated employees on new merchandise during seasonal workshops.
Opened a new store location and assisted in recruiting and training new staff. Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands. Determined staff promotions and demotions, and terminated employees when necessary. Completed weekly schedules according to payroll policies. Addressed and corrected sales staff communication issues in a tactful and effective manner. Designed displays to make the store experience interactive and engaging. Displayed the appropriate signage for products and sales promotions. Arranged items in favorable positions and areas of the store for optimal sales. Established and maintained proper high traffic displays, resulting in increased sales. Ran weekly and monthly strategy reports to analyze business trends and make recommendations. Researched current and past business performance using online systems and available reports. Provided feedback on competitor activities and best practices.
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