Analytical Network Engineer adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.
IT Specialist with 8 years in technical and customer support roles. Effectively identifies problems using advanced troubleshooting skills. Understand the importance of communication skills.
Expert in electronics and equipment operation, maintenance and repair. Experience includes 9 years in electronics and computer repair.
Network Security Professional
Classified Employee of the year - Nebo School District
Completed Crucial Confrontations course
Member Utah Saint Organization
Compaq and HP Certified Technician
Apple Certified Technician
Served Mission for LDS Church
Provided base and advanced level IT support to district personnel.
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Displayed courtesy and strong interpersonal skills with all customer interactions.
Provided on-site IT support to district personnel.
Installation and configuration of software and hardware. Provided technical training to district personnel
Maintained composure and patience in face of difficult customer situations.
Repaired all electronic equipment including all types and brands of computers and peripherals.
Maintained manufacturer certifications for doing warranty repair saving the district thousands of dollars.
Attended 1.5 years
Attended .5 years
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