Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
- Reading comprehension
- Flexible & Adaptable
- Cultural awareness
- Customer Service
- Organization and Time management
- Clerical
- Critical thinking
- Excellent work ethic
- Good telephone etiquette
- Computer proficiency
- Team Player
- Conflict management
- Multitasking
Education
Brandon High School Brandon, FL Expected in ā ā High School Diploma : - :
Work History
Restoration Hardware - Assistant Leader
San Marcos, TX, 07/2020 - Current
San Marcos, TX, 07/2020 - Current
- Collected, arranged and input information into database system.
- Generated reports of findings to help management with making key decisions.
- Evaluated performance and policies against metrics.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
- Maintained accuracy in calculating figures and amounts.
- Performed due diligence and valuation processes.
- Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled all incoming business and client requests for information.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Checked documentation for accuracy and validity on updated systems.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Composed sensitive, confidential reports and documentation.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Managed multiple projects simultaneously using organizational and analytical skills.
Laz Parking - Customer Service Representative
Bridgeport, NJ, 12/2019 - 05/2020
Bridgeport, NJ, 12/2019 - 05/2020
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Answered customer questions about products and services, .
- Processed payments and returns with accuracy and efficiency.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Followed through with client requests to resolve problems.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with all levels of clients and staff.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Answered up to 180 incoming calls in busy, fast-paced global call center.
Kimpton Hotels - Host/Server
CA, State, 09/2017 - 08/2019
CA, State, 09/2017 - 08/2019
- Greeted and maintained relationships with regular customers.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Delivered quality services while maintaining friendly and welcoming environment.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Complied with health and safety regulations, maintaining top cleanliness and organization.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Self Regional Healthcare - Hostess
Ninety Six, SC, 01/2015 - 02/2017
Ninety Six, SC, 01/2015 - 02/2017
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Assisted managers with quickly resolving service- and food-related issues.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Checked and restocked server areas and organized and got change for front counter.
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resume Strength
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Resume Overview
School Attended
- Brandon High School
Job Titles Held:
- Assistant Leader
- Customer Service Representative
- Host/Server
- Hostess
Degrees
- High School Diploma
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