Results-focused management professional offering ten years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.
Supervision and trainingOperations management
Cross-functional team management
Complex problem solving
Front desk management
Employee interviewing and hiring
Payment tracking systems
Understands spa services
Meeting Maker familiarity
Knowledge of UPS and Fed Ex shipping systems
Hospitality industry knowledge
Attentive to detail
Created new manual for documenting all spa products.Served as Dermalogica product line expert.
Managed team of 45 of professionals.Served as mentor to junior team members.Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.
Marketing/ManagementCoursework in Business and ManagementCoursework in Marketing and Communications
Coursework in Marketing and CommunicationsCoursework in Business and Management
banking, budget, interpersonal skills, client, customer satisfaction, customer service, general manager, hiring, human resource, Inventory, inventory control, Laser, managing, marketing, payroll, policies, profit and loss, quality, recruiting, retail sales, sales, sales training, surveys
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