As a Gm I will use my Servant Leadership skills to effectively deliver exceptional HOB results through energetic and results-focused with success in developing and leading the store team to achieve outstanding results.
Unsurpassed work ethic
Quality assurance and control
Customer relations specialist
05/2015 to Current
Assistant General ManagerWawa, Inc. – Store 5117 & 5158
Developed pipeline of FBS's, NS's FBM's, CSS's, & LCSA's for the Sanchez area
Implemented successful processes at store 5158 to reduce cash variances, by consistently applying performance management practices per standards.
OSAT growth up 1.6% in the past six months.
Successfully reduced and maintained training compliance to less than 1% overdue.
Increased positive associate engagement through multiple pot-luck lunches, individual birthday celebrations, and employee of the month.
Business Courses: Business College of Staten Island - New York
Earned the “Employee of the Month” Award in February and March of 2016.
Scheduled Associate in Need tours among area and increased associate participation and awareness by 33% in Region 10.
Exceed Special Olympics store fundraising corporate goals: Ranked 1st place in Region for 2016, 2nd place in Sanchez area for 2017.
Numerous Wawa value Pins and letters.
Increased Pulse Survey participation to 93% at store 5158
Active participant in numerous charity volunteer events; Juvenile Diabetes Research Foundation Imagine Gala, Step 1 Walk and Education Sessions, Special Olympics, Children's Miracle Network Telethon, Adopt-A-Family and Fall Family Festival.
Business to Business networking through "Light Up UCF", Solar Bears games, Seminole High School Partnership.
Coordinated breakfast with Santa in Volusia County for 2016 and Orlando for 2015 & 2016.