I am a dynamic result-oriented goal driven individual seeking a position that will maximize my management skills, develop and expand customer relations, and broaden brand/product knowledge to ensure a positive contribution within an organization, in which fosters growth and career advancement.
Revenue & Inventory Management
Verbal & Written Communication
Operations & Sales Management
Guest Satisfaction Enhancement
Develop & Maintain Strategy
Sales & Retention Improvement
Recruitment & Training
Create & Implement Goals
Evaluate & Inspire Excellence
Assistant General Manager12/2012 to 02/2016Courtyard by MarriottFranklin, Tennessee
Actively assist in the leadership of all department heads to ensure operational and financial goals set by the General Manager are met or exceed expectations.
Provide assistance in all operations of the hotel to aid, develop, and motivate department managers and associates, to reaching maximum potential operationally and financially.
Continual monitor and support of Food and Beverage operations to adhere and maintain a food cost goal of no more than 38%.
Maintain and update personnel and payroll records in compliance with all Chartwell policies and procedures; monitor and direct effective employee orientations and training activities.
Integral part of a team who received: Marriott Courtyard Gold Award for 2013 and 2014.
Chartwell Hospitality's Hotel of the Year for 2013.
Personally awarded Chartwell Hospitality's STAR Award for 2013.
Obtained the following Courtyard by Marriott General Manager Certifications in 2014: Operational Excellence, Business Management, and Hospitality Leadership Excellence.
Guest Services Manager10/2007 to 12/2012Courtyard by MarriottFayetteville, Arkansas
Provide exceptional overall direction, coordination and consistent evaluation of mission objectives and performance goals to instill a shared, enthusiastic commitment to guest satisfaction.
Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance.
Manage front and back of house operations to ensure optimal productivity while adhering to all labor standard goals to maximize revenue potential.
Integral part of a team who received: Marriott Courtyard of the year in 2009, Chairman Circle Award for Overall Guest Satisfaction in 2009, Diamond Circle Awards in 2010, Platinum Circle Awards in 2011.
Personally awarded Marriott Spirit to Serve Award in 2011.
Assist in managing hotel revenue goals; maximizing revenue potential through utilization of High Performance Pricing, One Yield, MARSHA, and various other local area knowledge and involvement to predict demand.
Aide in the establishment of critical operating procedures to coincide with brand standard, company policy and direction.
Charter Business Account Sales10/1999 to 12/2005Charter CommunicationsRochester, MN
Responsible for the attainment of revenue targets through the acquisition of small business customers across a regional territory of seven different states.
Lead my sales team in a fast-paced, quota driven business module while enhancing customer service experience.
Developed a rapport and maintained positive relationships within all departments.
Such departments included: field operations, product development, marketing, sales operation managers; and local account managers to further benefit personal and company sales goals.
Maintained accurate records of all sales and prospecting activities; sales calls, presentations, closed sales, follow-up activities to further build and attain personal and company driven revenue goals.
Continually outperformed and lead my region to be within the top 10% of company nationwide.
Education and Training
Bachelor of Arts and Sciences5/10University of ArkansasFayetteville, Arkansas
Biology and Psychology06Arkansas State UniversityForrest City, ArkansasBiology and Psychology GPA: 3.5
Business Management, Inventory Management, product development, Sales, Sales Management