Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Thank you for the opportunity to apply for this position at your organization. After reviewing your job description, I see that you are looking for a candidate who is extremely familiar with the responsibilities, and can execute this role confidently. Given these requirements, I am certain that I have the necessary skills to successfully do the job and exceed the above expectations.

I am a responsible, polite, intelligent, respectful professional who has obtained a Communications Arts and Hospitality Major and has been consistently praised as “focused” by my co-workers and management. I have 8 years of Executive Administrative experience from being a Legal Secretary in a Law Office and in addition to working in a Primary school as the Executive Front Desk Assistant. With 5 years of managerial work as a Store manager for Fashion To Figure and being an Assistant Dispatcher Customer Service Manager can assure you that my ability to multitask and pay attention to detail is outstanding.

I am a very stable, well organized, quick learner that always strives for success.
I've developed a skill set directly relevant to the position you are hiring for, including conflict resolution, relationship management and human behavior/performance. Overall, I have consistently demonstrated leadership, organizational and communication abilities in every aspect of my Lead Stylist (Head Sales Associate) position at Fashion to Figure. I invite you to review my resume as I have attached to this email.

After reviewing my resume, I hope you will agree that I am the type of candidate you are looking for; humble and eager to learn. I look forward to discussing how my specific skills and abilities will benefit your organization. Please feel free to contact me at (XXX)XXX-XXX or via email at to arrange for a formal interview.

Thank you so much for your consideration and I look forward to hearing from you soon.

  • Team Leadership
  • Preventive and Reparative Maintenance
  • Proficient in Microsoft Office
  • Schedule Coordination
  • Can type 68 WPM
  • Punctual and Professional
  • Legible Report Writing
  • Process Improvement
  • Knowledge of Supervisory Concepts
  • Security Operations Experiences
  • Staff Management
  • Product Knowledge
  • Customer Accounts Management
  • Customer Complaint Resolution
  • Spreadsheets
  • Appointment Setting
  • Conflict resolution techniques
  • Dispatch
  • Emergency Management
  • Crisis Intervention Training
  • Safety and Security
  • Crime Prevention
  • Security Guard License
  • Superior customer service
  • File and records management
  • Surveillance
  • Medical Emergency Response
Work History
Assistant Dispatching Customer Service Manager, 02/2019 to 04/2020
HinshawRockford, IL,
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Identified, assessed, prioritized and effectively dispatched emergency situations in a timely,accurate, and professional manner.
  • Worked in a safety sensitive environment and made decisions on a daily basis to ensure the safety of our customers.
  • Comprehended and utilized new technologies and their processes.
  • Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
  • Maintaining a healthy, positive, organized, clean workplace and environment.
  • Abiding and maintaining PSC (Public Service Commission) laws and regulation
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Helped large volume of customers every day with positive attitude and focus on exceeding customer satisfaction.
  • Created and enhanced call sequencing flows and scripts to enhance team performance while effectively managing daily workload by review and reallocation of work to ensure a timely responses.
  • Reviewing, issuing and attentively correcting our clients bills/ invoices.
  • Supported Dispatching Customer service managing over 50+ team members resolving over 100+ customer issues every day.
  • Processing the appropriate documentation for customers situation.
Executive Administrative Secretary, 02/2017 to 03/2019
Inner Force TotsCity, STATE,
  • Created detailed expense reports and requests for capital expenditures.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Performed research to collect and record industry data.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • · Analyzed and solved multi-faceted problems that affected the entire school of 320 children and 45 staff members.
  • Monitored premises, screened visitors, updated logs, issued passes to maintain security, Approving and authorizing certain people to pick up/drop off the children
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Keeping track of new protocols/procedures for ACS/ACD/HRA/1199
  • Executed record filing system to improve document organization and management.
  • Maintained staff directory and company policy handbook for human resources department.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Lead Salesperson/Assistant Store Manager, 10/2014 to 07/2017
Fashion To FigureCity, STATE,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • #1 Salesperson for the entire company.
  • Double check all safety exits before opening and closing stores
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Walked through store areas every hour to identify and proactively resolve issues negatively impacting operations.
  • Squeem F.A.R (Family Area Representative/ meaning I am responsible for all the squeem sales and commission handling)
  • Accepted and completed shipment box invoices and inventory.
  • Very proficient in Epicor POS System
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Rotated merchandise and displays to feature new products and promotions.
  • An excellent well mannered, punctual, polite salesperson while providing excellent customer service
Legal Secretary , 02/2010 to 07/2015
Law Office Of Georgia McCarthy EsqCity, STATE,
  • Scheduled all appointments, appearances and briefings.
  • Created, indexed and maintained client binders.
  • Filed documents with courts on behalf of attorney.
  • Received and placed telephone calls to clients and prospective clients.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Conducted daily accounting on finances, deposits and safe.
  • Diligently edited legal correspondence for grammar and spelling.
  • Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
  • Financing 70% of the transactions held in her business (creating/ giving back receipts, similar to taxing.)
  • Organized files for court proceedings.
  • Obtained signatures from attorneys for legal documents.
  • Maintaining a positive and tidy workspace
  • Completing deed transactions
Associate of Arts: Criminal Justice, Expected in 2016
Kingsborough Community College of The City University of New York - Brooklyn, NY
  • Completed professional development in Criminal Justice Studies
High School Diploma: , Expected in 01/2013
Edward R. Murrow - 1600 Avenue L, Brooklyn NY,
  • Received Advanced Regents Diploma
  • Member of Edward R Murrow Business Management Club
  • Awarded Excellent in Kings County Safety And Procedures Training Course

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School Attended

  • Kingsborough Community College of The City University of New York
  • Edward R. Murrow

Job Titles Held:

  • Assistant Dispatching Customer Service Manager
  • Executive Administrative Secretary
  • Lead Salesperson/Assistant Store Manager
  • Legal Secretary


  • Associate of Arts
  • High School Diploma

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