- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Thank you for the opportunity to apply for this position at your organization. After reviewing your job description, I see that you are looking for a candidate who is extremely familiar with the responsibilities, and can execute this role confidently. Given these requirements, I am certain that I have the necessary skills to successfully do the job and exceed the above expectations.
I am a responsible, polite, intelligent, respectful professional who has obtained a Communications Arts and Hospitality Major and has been consistently praised as “focused” by my co-workers and management. I have 8 years of Executive Administrative experience from being a Legal Secretary in a Law Office and in addition to working in a Primary school as the Executive Front Desk Assistant. With 5 years of managerial work as a Store manager for Fashion To Figure and being an Assistant Dispatcher Customer Service Manager can assure you that my ability to multitask and pay attention to detail is outstanding.
I am a very stable, well organized, quick learner that always strives for success.
I've developed a skill set directly relevant to the position you are hiring for, including conflict resolution, relationship management and human behavior/performance. Overall, I have consistently demonstrated leadership, organizational and communication abilities in every aspect of my Lead Stylist (Head Sales Associate) position at Fashion to Figure. I invite you to review my resume as I have attached to this email.
After reviewing my resume, I hope you will agree that I am the type of candidate you are looking for; humble and eager to learn. I look forward to discussing how my specific skills and abilities will benefit your organization. Please feel free to contact me at (XXX)XXX-XXX or via email at resumesample@example.com to arrange for a formal interview.
Thank you so much for your consideration and I look forward to hearing from you soon.
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Hinshaw – Rockford, IL,
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Identified, assessed, prioritized and effectively dispatched emergency situations in a timely,accurate, and professional manner.
- Worked in a safety sensitive environment and made decisions on a daily basis to ensure the safety of our customers.
- Comprehended and utilized new technologies and their processes.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Maintaining a healthy, positive, organized, clean workplace and environment.
- Abiding and maintaining PSC (Public Service Commission) laws and regulation
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Helped large volume of customers every day with positive attitude and focus on exceeding customer satisfaction.
- Created and enhanced call sequencing flows and scripts to enhance team performance while effectively managing daily workload by review and reallocation of work to ensure a timely responses.
- Reviewing, issuing and attentively correcting our clients bills/ invoices.
- Supported Dispatching Customer service managing over 50+ team members resolving over 100+ customer issues every day.
- Processing the appropriate documentation for customers situation.
Inner Force Tots – City, STATE,
- Created detailed expense reports and requests for capital expenditures.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Performed research to collect and record industry data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- · Analyzed and solved multi-faceted problems that affected the entire school of 320 children and 45 staff members.
- Monitored premises, screened visitors, updated logs, issued passes to maintain security, Approving and authorizing certain people to pick up/drop off the children
- Organized weekly staff meetings and logged minutes for corporate records.
- Keeping track of new protocols/procedures for ACS/ACD/HRA/1199
- Executed record filing system to improve document organization and management.
- Maintained staff directory and company policy handbook for human resources department.
- Coached new employees on administrative procedures, company policies and performance standards.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Fashion To Figure – City, STATE,
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- #1 Salesperson for the entire company.
- Double check all safety exits before opening and closing stores
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Walked through store areas every hour to identify and proactively resolve issues negatively impacting operations.
- Squeem F.A.R (Family Area Representative/ meaning I am responsible for all the squeem sales and commission handling)
- Accepted and completed shipment box invoices and inventory.
- Very proficient in Epicor POS System
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Rotated merchandise and displays to feature new products and promotions.
- An excellent well mannered, punctual, polite salesperson while providing excellent customer service
Law Office Of Georgia McCarthy Esq – City, STATE,
- Scheduled all appointments, appearances and briefings.
- Created, indexed and maintained client binders.
- Filed documents with courts on behalf of attorney.
- Received and placed telephone calls to clients and prospective clients.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Conducted daily accounting on finances, deposits and safe.
- Diligently edited legal correspondence for grammar and spelling.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Financing 70% of the transactions held in her business (creating/ giving back receipts, similar to taxing.)
- Organized files for court proceedings.
- Obtained signatures from attorneys for legal documents.
- Maintaining a positive and tidy workspace
- Completing deed transactions
Kingsborough Community College of The City University of New York - Brooklyn, NY
- Completed professional development in Criminal Justice Studies
Edward R. Murrow - 1600 Avenue L, Brooklyn NY,
- Received Advanced Regents Diploma
- Member of Edward R Murrow Business Management Club
- Awarded Excellent in Kings County Safety And Procedures Training Course
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School Attended
- Kingsborough Community College of The City University of New York
- Edward R. Murrow
Job Titles Held:
- Assistant Dispatching Customer Service Manager
- Executive Administrative Secretary
- Lead Salesperson/Assistant Store Manager
- Legal Secretary
Degrees
- Associate of Arts
- High School Diploma
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