Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Thank you for the opportunity to apply for this position at your organization. After reviewing your job description, I see that you are looking for a candidate who is extremely familiar with the responsibilities, and can execute this role confidently. Given these requirements, I am certain that I have the necessary skills to successfully do the job and exceed the above expectations.


I am a responsible, polite, intelligent, respectful professional who has obtained a Communications Arts and Hospitality Major and has been consistently praised as “focused” by my co-workers and management. I have 8 years of Executive Administrative experience from being a Legal Secretary in a Law Office and in addition to working in a Primary school as the Executive Front Desk Assistant. With 5 years of managerial work as a Store manager for Fashion To Figure and being an Assistant Dispatcher Customer Service Manager can assure you that my ability to multitask and pay attention to detail is outstanding.


I am a very stable, well organized, quick learner that always strives for success.
I've developed a skill set directly relevant to the position you are hiring for, including conflict resolution, relationship management and human behavior/performance. Overall, I have consistently demonstrated leadership, organizational and communication abilities in every aspect of my Lead Stylist (Head Sales Associate) position at Fashion to Figure. I invite you to review my resume as I have attached to this email.


After reviewing my resume, I hope you will agree that I am the type of candidate you are looking for; humble and eager to learn. I look forward to discussing how my specific skills and abilities will benefit your organization. Please feel free to contact me at (XXX)XXX-XXX or via email at resumesample@example.com to arrange for a formal interview.


Thank you so much for your consideration and I look forward to hearing from you soon.

Skills
  • Team Leadership
  • Preventive and Reparative Maintenance
  • Proficient in Microsoft Office
  • Schedule Coordination
  • Can type 68 WPM
  • Punctual and Professional
  • Legible Report Writing
  • Process Improvement
  • Knowledge of Supervisory Concepts
  • Security Operations Experiences
  • Staff Management
  • Product Knowledge
  • Customer Accounts Management
  • Customer Complaint Resolution
  • Spreadsheets
  • Appointment Setting
  • Conflict resolution techniques
  • Dispatch
  • Emergency Management
  • Crisis Intervention Training
  • Safety and Security
  • Crime Prevention
  • Security Guard License
  • Superior customer service
  • File and records management
  • Surveillance
  • Medical Emergency Response
Work History
Assistant Dispatching Customer Service Manager, 02/2019 to 04/2020
HinshawRockford, IL,
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Identified, assessed, prioritized and effectively dispatched emergency situations in a timely,accurate, and professional manner.
  • Worked in a safety sensitive environment and made decisions on a daily basis to ensure the safety of our customers.
  • Comprehended and utilized new technologies and their processes.
  • Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
  • Maintaining a healthy, positive, organized, clean workplace and environment.
  • Abiding and maintaining PSC (Public Service Commission) laws and regulation
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Helped large volume of customers every day with positive attitude and focus on exceeding customer satisfaction.
  • Created and enhanced call sequencing flows and scripts to enhance team performance while effectively managing daily workload by review and reallocation of work to ensure a timely responses.
  • Reviewing, issuing and attentively correcting our clients bills/ invoices.
  • Supported Dispatching Customer service managing over 50+ team members resolving over 100+ customer issues every day.
  • Processing the appropriate documentation for customers situation.
Executive Administrative Secretary, 02/2017 to 03/2019
Inner Force TotsCity, STATE,
  • Created detailed expense reports and requests for capital expenditures.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Performed research to collect and record industry data.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • · Analyzed and solved multi-faceted problems that affected the entire school of 320 children and 45 staff members.
  • Monitored premises, screened visitors, updated logs, issued passes to maintain security, Approving and authorizing certain people to pick up/drop off the children
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Keeping track of new protocols/procedures for ACS/ACD/HRA/1199
  • Executed record filing system to improve document organization and management.
  • Maintained staff directory and company policy handbook for human resources department.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Lead Salesperson/Assistant Store Manager, 10/2014 to 07/2017
Fashion To FigureCity, STATE,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • #1 Salesperson for the entire company.
  • Double check all safety exits before opening and closing stores
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Walked through store areas every hour to identify and proactively resolve issues negatively impacting operations.
  • Squeem F.A.R (Family Area Representative/ meaning I am responsible for all the squeem sales and commission handling)
  • Accepted and completed shipment box invoices and inventory.
  • Very proficient in Epicor POS System
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Rotated merchandise and displays to feature new products and promotions.
  • An excellent well mannered, punctual, polite salesperson while providing excellent customer service
Legal Secretary , 02/2010 to 07/2015
Law Office Of Georgia McCarthy EsqCity, STATE,
  • Scheduled all appointments, appearances and briefings.
  • Created, indexed and maintained client binders.
  • Filed documents with courts on behalf of attorney.
  • Received and placed telephone calls to clients and prospective clients.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Conducted daily accounting on finances, deposits and safe.
  • Diligently edited legal correspondence for grammar and spelling.
  • Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
  • Financing 70% of the transactions held in her business (creating/ giving back receipts, similar to taxing.)
  • Organized files for court proceedings.
  • Obtained signatures from attorneys for legal documents.
  • Maintaining a positive and tidy workspace
  • Completing deed transactions
Education
Associate of Arts: Criminal Justice, Expected in 2016
Kingsborough Community College of The City University of New York - Brooklyn, NY
GPA:
  • Completed professional development in Criminal Justice Studies
High School Diploma: , Expected in 01/2013
Edward R. Murrow - 1600 Avenue L, Brooklyn NY,
GPA:
  • Received Advanced Regents Diploma
  • Member of Edward R Murrow Business Management Club
  • Awarded Excellent in Kings County Safety And Procedures Training Course

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

79Average

resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Target Job

Resume Overview

School Attended

  • Kingsborough Community College of The City University of New York
  • Edward R. Murrow

Job Titles Held:

  • Assistant Dispatching Customer Service Manager
  • Executive Administrative Secretary
  • Lead Salesperson/Assistant Store Manager
  • Legal Secretary

Degrees

  • Associate of Arts
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: