Accomplished and energetic in Ticket Operations with a solid history of achievement in Sports Entertainment. Motivated leader with strong organizational abilities.
Skills
Customer Service
Ticket Sales
Time Management
Reporting
Teamwork
Leadership
College Athletics
Personable and friendly
Work History
Assistant Director, Ticket Operations11/2017
to Current Stanford University – Stanford,
CA
Manage all aspects of ticket operations for assigned sports, including actively managing inventory, allocating seats and delivering tickets.
Manage ticket office at ticketed events for assigned sports, including setup, breakdown, and a healthy balance of hands-on participation at the windows and oversight of part-time staff during the event.
Serves as the Ticket Office liaison with coaches, program staff, student-athletes, facilities, event managers, development and other External Relations departments for assigned sports.
Collaborate with other members of the athletics department External Relations staff to execute a year-round marketing and communications plan for assigned sports.
Ticket Operations Manager10/2017 New York Cosmos – Hempstead,
NY
Proficient in Spectra Ticketing (formerly known as Paciolan ticketing).
Implement new ideas to improve the day to day work flow of the Ticket Operations department.
Event creation, manifest building, pricing and management of all aspects related to enabling an event for on sale both internally and externally through various channels.
Manage payment plan process and batch related duties including processing payments.
Provides detailed sales and financial reports on a timely basis and prepares cash banks and daily accurate inventory of all tickets distributed and available for sale.
Directly supervise 10 ticket window seller staff during Game Day activities and manage resolutions and troubleshoot issues.
Ticket Seller - Per Diem11/2015
to Current MSG - Madison Square Garden – New York City,
NY
Experienced in Ticketmaster ticketing.
Sell tickets to all Madison Square Garden, Beacon Theater and Radio City Music Hall events.
Provide exceptional customer support.
Ticket Operations Specialist11/2016
to 02/2017 New York Racing Association – Jamaica,
NY
Assists with setup of NYRA events in ticketing system, daily management of ticket inventory for sale.
Ensures online ticket content and sales links are accurate and functioning properly.
Ensures that Box Office staff is fully trained in handling customer issues and explaining policies regarding ticket sales.
Monitors performance of Box Office staff through sales output and call volume.
Ticket Manager01/2010
to 02/2013 Bridgeport Bluefish – Bridgeport,
CT
Experience in Glitnir Ticketing.
Group and Corporate advertising sales as well as ticket office management and various promotional work.
Handle all aspects of the Ticket Office, including deposit reports, game reports, and weekly sales reports.
Developed various ticket promotions and packages and created an improved deposit report.
Increased personal sales by over 100%; staff leader in sales in 2011 & 2012.
Education
Bachelor of Arts: Business/Sports Management2009Concordia College New York-
Bronxville,
NY
Played Division II Basketball for the Clippers on scholarship.
Relevant courses: Sports in Society, Sports Law, Sports Marketing and Management, and courses toward the NY State coaching certificate.
Additional Information
Volunteered coaching inner city youth in basketball skill development.
Represented USA in youth basketball Olympics as part of the People to People Student Ambassador Program.
Member of the 2010 USA Select Basketball traveling team in Europe.
