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Assistant Director, Ticket Operations Resume Example

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ASSISTANT DIRECTOR, TICKET OPERATIONS
Professional Summary
Accomplished and energetic in Ticket Operations with a solid history of achievement in Sports Entertainment. Motivated leader with strong organizational abilities.
Skills
  • Customer Service
  • Ticket Sales
  • Time Management
  • Reporting
  • Teamwork
  • Leadership
  • College Athletics
  • Personable and friendly
Work History
Assistant Director, Ticket Operations11/2017 to Current
University Of Miami Miller School Of Medicine – Coral Springs , FL
  • Manage all aspects of ticket operations for assigned sports, including actively managing inventory, allocating seats and delivering tickets.
  • Manage ticket office at ticketed events for assigned sports, including setup, breakdown, and a healthy balance of hands-on participation at the windows and oversight of part-time staff during the event.
  • Serves as the Ticket Office liaison with coaches, program staff, student-athletes, facilities, event managers, development and other External Relations departments for assigned sports.
  • Collaborate with other members of the athletics department External Relations staff to execute a year-round marketing and communications plan for assigned sports.
Ticket Operations Manager10/2017
Idaho Falls School District 91 – Idaho Falls , ID
  • Proficient in Spectra Ticketing (formerly known as Paciolan ticketing).
  • Implement new ideas to improve the day to day work flow of the Ticket Operations department.
  • Event creation, manifest building, pricing and management of all aspects related to enabling an event for on sale both internally and externally through various channels.
  • Manage payment plan process and batch related duties including processing payments.
  • Provides detailed sales and financial reports on a timely basis and prepares cash banks and daily accurate inventory of all tickets distributed and available for sale.
  • Directly supervise 10 ticket window seller staff during Game Day activities and manage resolutions and troubleshoot issues.
Ticket Seller - Per Diem11/2015 to Current
MSG - Madison Square Garden – City , STATE
  • Experienced in Ticketmaster ticketing.
  • Sell tickets to all Madison Square Garden, Beacon Theater and Radio City Music Hall events.
  • Provide exceptional customer support.
Ticket Operations Specialist11/2016 to 02/2017
Bridgeport Bluefish – City , STATE
  • Assists with setup of NYRA events in ticketing system, daily management of ticket inventory for sale.
  • Ensures online ticket content and sales links are accurate and functioning properly.
  • Ensures that Box Office staff is fully trained in handling customer issues and explaining policies regarding ticket sales.
  • Monitors performance of Box Office staff through sales output and call volume.
Ticket Manager01/2010 to 02/2013
Company Name – City, State
  • Experience in Glitnir Ticketing.
  • Group and Corporate advertising sales as well as ticket office management and various promotional work.
  • Handle all aspects of the Ticket Office, including deposit reports, game reports, and weekly sales reports.
  • Developed various ticket promotions and packages and created an improved deposit report.
  • Increased personal sales by over 100%; staff leader in sales in 2011 & 2012.
Education
Bachelor of Arts: Business/Sports Management2009Concordia College New York- City, State
  • Played Division II Basketball for the Clippers on scholarship.
  • Relevant courses: Sports in Society, Sports Law, Sports Marketing and Management, and courses toward the NY State coaching certificate.
Additional Information
  • Volunteered coaching inner city youth in basketball skill development.
  • Represented USA in youth basketball Olympics as part of the People to People Student Ambassador Program.
  • Member of the 2010 USA Select Basketball traveling team in Europe.
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Resume Overview

School Attended

  • Concordia College New York

Job Titles Held:

  • Assistant Director, Ticket Operations
  • Ticket Operations Manager
  • Ticket Seller - Per Diem
  • Ticket Operations Specialist
  • Ticket Manager

Degrees

  • Bachelor of Arts : Business/Sports Management 2009

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