Assistant Director, Ticket Operations Resume Example
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ASSISTANT DIRECTOR, TICKET OPERATIONS
Professional Summary
Accomplished and energetic in Ticket Operations with a solid history of achievement in Sports Entertainment. Motivated leader with strong organizational abilities.
Skills
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Work History
Assistant Director, Ticket Operations11/2017
to Current
University Of Miami Miller School Of Medicine – Coral Springs , FL
University Of Miami Miller School Of Medicine – Coral Springs , FL
- Manage all aspects of ticket operations for assigned sports, including actively managing inventory, allocating seats and delivering tickets.
- Manage ticket office at ticketed events for assigned sports, including setup, breakdown, and a healthy balance of hands-on participation at the windows and oversight of part-time staff during the event.
- Serves as the Ticket Office liaison with coaches, program staff, student-athletes, facilities, event managers, development and other External Relations departments for assigned sports.
- Collaborate with other members of the athletics department External Relations staff to execute a year-round marketing and communications plan for assigned sports.
Ticket Operations Manager10/2017
Idaho Falls School District 91 – Idaho Falls , ID
Idaho Falls School District 91 – Idaho Falls , ID
- Proficient in Spectra Ticketing (formerly known as Paciolan ticketing).
- Implement new ideas to improve the day to day work flow of the Ticket Operations department.
- Event creation, manifest building, pricing and management of all aspects related to enabling an event for on sale both internally and externally through various channels.
- Manage payment plan process and batch related duties including processing payments.
- Provides detailed sales and financial reports on a timely basis and prepares cash banks and daily accurate inventory of all tickets distributed and available for sale.
- Directly supervise 10 ticket window seller staff during Game Day activities and manage resolutions and troubleshoot issues.
Ticket Seller - Per Diem11/2015
to Current
MSG - Madison Square Garden – City , STATE
MSG - Madison Square Garden – City , STATE
- Experienced in Ticketmaster ticketing.
- Sell tickets to all Madison Square Garden, Beacon Theater and Radio City Music Hall events.
- Provide exceptional customer support.
Ticket Operations Specialist11/2016
to 02/2017
Bridgeport Bluefish – City , STATE
Bridgeport Bluefish – City , STATE
- Assists with setup of NYRA events in ticketing system, daily management of ticket inventory for sale.
- Ensures online ticket content and sales links are accurate and functioning properly.
- Ensures that Box Office staff is fully trained in handling customer issues and explaining policies regarding ticket sales.
- Monitors performance of Box Office staff through sales output and call volume.
Ticket Manager01/2010
to 02/2013
Company Name – City, State
Company Name – City, State
- Experience in Glitnir Ticketing.
- Group and Corporate advertising sales as well as ticket office management and various promotional work.
- Handle all aspects of the Ticket Office, including deposit reports, game reports, and weekly sales reports.
- Developed various ticket promotions and packages and created an improved deposit report.
- Increased personal sales by over 100%; staff leader in sales in 2011 & 2012.
Education
Bachelor of Arts: Business/Sports Management2009Concordia College New York-
City,
State
- Played Division II Basketball for the Clippers on scholarship.
- Relevant courses: Sports in Society, Sports Law, Sports Marketing and Management, and courses toward the NY State coaching certificate.
Additional Information
- Volunteered coaching inner city youth in basketball skill development.
- Represented USA in youth basketball Olympics as part of the People to People Student Ambassador Program.
- Member of the 2010 USA Select Basketball traveling team in Europe.
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Resume Overview
School Attended
- Concordia College New York
Job Titles Held:
- Assistant Director, Ticket Operations
- Ticket Operations Manager
- Ticket Seller - Per Diem
- Ticket Operations Specialist
- Ticket Manager
Degrees
- Bachelor of Arts : Business/Sports Management 2009
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