Assistant Director Ticket Operations resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Accomplished and energetic in Ticket Operations with a solid history of achievement in Sports Entertainment. Motivated leader with strong organizational abilities.
  • Customer Service
  • Ticket Sales
  • Time Management
  • Reporting
  • Teamwork
  • Leadership
  • College Athletics
  • Personable and friendly
Work History
10/2017 to Current Assistant Director, Ticket Operations University Of Miami Miller School Of Medicine | Coral Springs, FL,
  • Manage all aspects of ticket operations for assigned sports, including actively managing inventory, allocating seats and delivering tickets.
  • Manage ticket office at ticketed events for assigned sports, including setup, breakdown, and a healthy balance of hands-on participation at the windows and oversight of part-time staff during the event.
  • Serves as the Ticket Office liaison with coaches, program staff, student-athletes, facilities, event managers, development and other External Relations departments for assigned sports.
  • Collaborate with other members of the athletics department External Relations staff to execute a year-round marketing and communications plan for assigned sports.
01/2013 to 09/2017 Ticket Operations Manager Idaho Falls School District 91 | Idaho Falls, ID,
  • Proficient in Spectra Ticketing (formerly known as Paciolan ticketing).
  • Implement new ideas to improve the day to day work flow of the Ticket Operations department.
  • Event creation, manifest building, pricing and management of all aspects related to enabling an event for on sale both internally and externally through various channels.
  • Manage payment plan process and batch related duties including processing payments.
  • Provides detailed sales and financial reports on a timely basis and prepares cash banks and daily accurate inventory of all tickets distributed and available for sale.
  • Directly supervise 10 ticket window seller staff during Game Day activities and manage resolutions and troubleshoot issues.
10/2015 to 09/2017 Ticket Seller - Per Diem MSG - Madison Square Garden | City, STATE,
  • Experienced in Ticketmaster ticketing.
  • Sell tickets to all Madison Square Garden, Beacon Theater and Radio City Music Hall events.
  • Provide exceptional customer support.
to Ticket Manager Bridgeport Bluefish | City, STATE,
  • Experience in Glitnir Ticketing.
  • Group and Corporate advertising sales as well as ticket office management and various promotional work.
  • Handle all aspects of the Ticket Office, including deposit reports, game reports, and weekly sales reports.
  • Developed various ticket promotions and packages and created an improved deposit report.
  • Increased personal sales by over 100%; staff leader in sales in 2011 & 2012.
Expected in 2009 Bachelor of Arts | Business/Sports Management Concordia College New York, Bronxville, NY GPA:
  • Played Division II Basketball for the Clippers on scholarship.
  • Relevant courses: Sports in Society, Sports Law, Sports Marketing and Management, and courses toward the NY State coaching certificate.
Additional Information
  • Volunteered coaching inner city youth in basketball skill development.
  • Represented USA in youth basketball Olympics as part of the People to People Student Ambassador Program.
  • Member of the 2010 USA Select Basketball traveling team in Europe.

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Resume Overview

School Attended

  • Concordia College New York

Job Titles Held:

  • Assistant Director, Ticket Operations
  • Ticket Operations Manager
  • Ticket Seller - Per Diem
  • Ticket Manager


  • Bachelor of Arts

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