Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Financial Aid Professional:

Title IV regulations; department policies and procedures; proactive counselor; financial literacy and debt management tools; effective manager and supervisor (2 counselors, 1.5 assistants); served approximately 1500 students including those of diverse nationalities, cultures and economic backgrounds. Assist in managing $72M+ program budget.

Efficient use of computer programs, e.g., lender, guarantor, enrollment management programs; proficient or better in most MS Office programs.


Manager of free-lance writers and correspondent reporters, ensuring compliance with publishers' guidelines, production scheduling and unexpected deadline changes.

Core Qualifications
  • Writing
  • Editing
  • Debt Management
  • Financial Literacy
  • MS Office programs
  • Capitol Hill Advocacy
  • Veterans Assistance/Benefits
  • Completed both Department of Education and regional (Southern Association-SASFAA) New Aid Officer Training
  • Continually updated knowledge via web-based seminars
  • Regularly attended regulatory update sessions
Selected Career Accomplishments
Assistant Director of Financial Aid, 07/2006 to 02/2015
Dartmouth CollegeHanover, NH,
  • Coordinated loan tracking and disbursement;
  • Packaged financial aid awards - including file review, verification, institutional applications and appeals, professional judgment decisions;
  • Arbitrated student counseling issues which rose above the counselor level;
  • Developed Cost of Attendance (COA) budgets, annual updates, special circumstance adjustments;
  • Oversaw development of financial aid process for evolving financial aid assistance programs, e.g., veterans/active duty military (Post 9/11, Yellow Ribbon), and public interest/service loan repayment assistance/forgiveness for graduates.
  • Sat on several University users groups/committees, and Restricted Scholarships selection committee.
  • Managed federal and private lender and guarantor relations including trouble shooting and solution management;
  • Developed publications and forms for office and student information.
  • Provided general oversight of staff.
Director of Financial Aid, 03/2004 to 07/2006
Louisiana Tech UniversityBossier City, LA,
  • Ushered initial Program Participation Agreement (PPA) papers through the application/approval process.
  • Led application for the state Tuition Assistance Grant (TAG) program through to approval.
  • Developed and implemented Financial Aid Policies and Procedures Manual.
  • Highly conversant with the Code of Federal Regulations (CFR) as they apply to Title IV Student Loan and Student and Exchange Visitor Information System (SEVIS) regulations
  • Participating member of the Enrollment Management Team to support admissions/retention processes.
  • Provided confidential individual financial aid counseling to graduate students and (upon request) families.
  • Solely responsible for all financial aid packaging.
  • Administered institutional aid and federal work study programs to enhance recruitment and retention.
  • Prepared and submitted information required for federal and state reporting.
  • Presented Financial Aid and Debt Management seminar to students.
  • Processed Title IV loans through the government and lender/guarantor operations systems.
Content Editor, 04/2002 to 09/2002
Wolters KluwerChicago, IL,
  • Directed cadre of free-lance writers to ensure editorial compliance with client style guides and directives.
  • Worked closely with in-house section editor, copy-edit, and production-management staff.
  • Participated in coordination meetings with client representatives.
News Editor, 1998 to 06/2000
Gannett Co. Inc.Presque Isle County, MI,
  • Coordinated correspondent reporter pool.
  • Determined (sometimes) wrote and edited news content - assigned coverage.
  • Attended and provided news/photographic coverage of national-level meetings and events.
Freelance Writer, 08/1995 to 06/2000
Self-EmployedCity, STATE,
  • Met deadlines and functioned well under pressure.
  • Provided informative, quality copy for print-media publications.
  • Suggested article topics for future publications
Education and Training
Master of Arts: Theological Studies, Expected in May 2003
University of Dayton - Dayton, OH
Bachelor of Arts: Professional Communications, Expected in May 1999
Alverno College - Milwaukee, WI
Community Involvement

Animal Rescue/Advocacy

  • Homeless Animals Rescue Team - HART (Cat Team) September 2005-Present: Foster care, adoption interviewer, counselor and educator, behavior assessment (HOAP), adoption facilitator
  • Rural Shelter Transports (RST) May 2013-Present: provide transportation to move animals from high-kill shelters to approved rescue organizations for adoption/homing
  • King Street Cats April 2013-September 2015: adoption interviewer and educator

Former Member:

National Association of Financial Aid Administrators (NASFAA)

Eastern Association of Financial Aid Administrators (EASFAA),

Deleware, District of Columbia, Maryland Association of Financial Aid Administrators (DEDCMD [Tri-State] ASFAA),

Southern Association of Financial Aid Administrators (SASFAA)

Virginia Association of Financial Aid Administrators (VASFAA)


Working knowledge of the Code of Federal Regulations

Able to provide immediate and essential support

Skilled at individualized counseling

Informative presentations

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School Attended

  • University of Dayton
  • Alverno College

Job Titles Held:

  • Assistant Director of Financial Aid
  • Director of Financial Aid
  • Content Editor
  • News Editor
  • Freelance Writer


  • Master of Arts
  • Bachelor of Arts

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