LiveCareer-Resume

assistant customer support resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Computer Skills
  • Microsoft Office
  • Support Services
  • Verbal and Written Communication
  • Relationship Building
  • Quality Assurance
  • Handling Customer Complaints
  • Customer Service
Experience
Assistant, Customer Support, 07/2020 to 01/2021
KindercareKing Of Prussia, PA,
  • Answered incoming calls ,emails ,and recorded accurate messages.
  • Identified issues and implemented appropriate solutions to deliver quick and effective end result.
  • Served as contact person and source of information to maintain good communication with clients.
  • Provided real-time support to everyday clients.
  • Used scheduling software to assign resources and manage calendars.
  • Managed social media posts, targeted ads.
Lead Preschool Teacher, 02/2017 to 07/2020
Sleep Number CorporationKokomo, IN,
  • Abided by local regulations and safety protocols.
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Updated daily bulletin board with children's artwork and accomplishments.
  • Developed multiple well-managed classrooms of up to 20-30 children.
  • Maintained attendance records.
  • Organized and led activities to promote physical, mental and social development.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Implemented hands-on, play-based strategies for experiential learning.
  • Taught children foundational skills in colors, shapes and letters.
  • Adapted instructional techniques according to student learning styles and progress.
  • Encouraged teaching staff to continually improve strategies and maximize student learning.
  • Promoted good behaviors by using positive reinforcement methods with children.
  • Created and implemented developmentally appropriate curriculum addressing learning styles.
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
  • Distributed quarterly progress assessments and milestone reports to each parent.
  • Administered and documented results of student assessments.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Customer Service Representative, 12/2016 to 06/2017
Rent-A-CenterGainesville, TX,
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Educated customers on special pricing opportunities and company offerings.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Developed strong customer relationships to encourage repeat business.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Made outbound calls to obtain account information.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Answered inbound calls, chats and emails to facilitate customer service.
Assistant Manager, 04/2014 to 02/2017
Pure Health LLCCity, STATE,
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Organized team activities to build and foster pleasant workplace culture.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Reviewed completed work to verify consistency, quality.
  • Recruited and trained new employees to meet job requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Enforced company policies and procedures to strengthen operational standards across departments.
Education and Training
High School Diploma: , Expected in 06/2016 to Coronado High School - Henderson, NV
GPA:

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Resume Overview

School Attended

  • Coronado High School

Job Titles Held:

  • Assistant, Customer Support
  • Lead Preschool Teacher
  • Customer Service Representative
  • Assistant Manager

Degrees

  • High School Diploma

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