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assistant customer service manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Skills
  • Customer Feedback
  • Information Updates
  • Investment Accounting
  • Corrective Actions
  • Team Management
  • Staff Training
  • Office Management
  • Report Preparation and Analysis
  • Customer Loyalty
  • Contact Management Systems
  • Efficient Service
  • Company Product Knowledge
  • Customer Experience Improvemet
  • Employee Performance Evaluations
  • Payroll Administration
  • Employee Motivation
  • Administration and Operations
  • Friendly and Relatable
Work History
11/2008 to Current
Assistant Customer Service Manager Spartannash Bellaire, MI,
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Supported and manages over 80 team members resolving 2500+ customer issues every day.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Approved regular payroll submissions for employees.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored security and handled incidents calmly.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Worked and helped when needed in the Deli and Bakery as well as Wedding Deliveries of Cakes
  • Maintained and cerated a work schedule for 80 associates
03/1985 to Current
Owner and Operator of Catering and Floral Rural King Princeton, IN,
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Met face-to-face with clients of diverse backgrounds to discuss specific needs and considerations, designing unique garnishes, table settings and plate displays to suit each group's theme.
  • Observed federal and local kitchen safety regulations to prevent food borne illnesses.
  • Addressed customer complaints with openness and proactivity, attending to concerns personally and offering creative solutions to uncharted problems with food availability, temperature and quantity.
  • Created catering menu based upon client specifications, event type, dietary needs and budget.
  • Ordered food items and supplies needed to fulfill catering jobs.
  • Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
  • Properly package flowers and plants for damage-free delivery.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.
  • Drove customer satisfaction by providing recommendations for greenery and flower pairings.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
04/1983 to 10/1999
Department Manager Aunt Janes Foods Pickle Factory City, STATE,
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Communicated with managers of other departments to maintain transparency.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Standardized production procedures, job roles and quality assurance guidelines.
  • Addressed personnel issues and scheduling conflicts promptly.
  • Assessed manufacturing processes and recommended improvements to increase productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Managed continuous improvement initiatives to drive gains in quality, flow and output.
  • Directed key personnel in correct production techniques to achieve required quality.
  • Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
  • Sourced materials to keep up with production goals and meet customer demands.
  • Implemented quality improvement changes to minimize product defect rates.
  • Directed manufacturing process and procedures to achieve goal of first run capability.
  • Determined suitable crew requirements, scheduled employees and worked with Human Resources to meet changing production schedules.
  • Developed and implemented cost controls and other expense reduction measures.
  • Oversaw bin fulfillment services, manufacturing and case picking for supply chain orders with rapid turnaround for high-quality and fresh product delivery.
  • Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
Education
Expected in 01/1990 to to
: Paramedic School
Marlette Medical School - Marlette, MI,
GPA:
Expected in 06/1982 to to
High School Diploma:
Sandusky High School - Sandusky, MI,
GPA:
Certifications

Certified though the state of Tennessee for food safety.

  • Paramedic
  • PHTLS - Prehospital Trauma Life Support

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Resume Overview

School Attended

  • Marlette Medical School
  • Sandusky High School

Job Titles Held:

  • Assistant Customer Service Manager
  • Owner and Operator of Catering and Floral
  • Department Manager

Degrees

  • High School Diploma

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