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Assistant Customer Service Manager Resume Example

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ASSISTANT CUSTOMER SERVICE MANAGER
Summary

Detail-oriented and highly dedicated healthcare professional with solid background in conducting tests and assisting with procedures to help diagnose and treat diverse cardiovascular issues. Well-trained in 12-Lead EKG and Holter Monitoring/Telemetry equipment. Excellent bedside manner with keen observational skills.

Skills
  • Training programs
  • Research ability
  • 12-Lead EKG- Telemetry
  • Cross-functional collaboration
  • Schedule coordination
  • Team management
  • Customer relations
  • Technologically savvy
  • Data evaluation
  • Call center experience
  • Office equipment proficiency
  • Report creation
  • Hard working
  • Dedicated
  • High-energy attitude
  • Customer service
Experience
Bucky's Express | St.Louis, MOAssistant Customer Service Manager05/2018 - Current
  • Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Developed and implemented strategies retain customers and drive loyalty.
  • Worked with sales teams to understand processes and enhance after-sales support.
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Drove customer escalations to resolution by engaging directly with clients.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Greeted customers and responded to informational requests.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Helped customers find specific products, answered questions and offered advice.
  • Stayed up to date on current item discounts to support promotions.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Properly verified customer identification for alcohol or tobacco purchases.
St.Louis School of Phlebotomy | St. Louis, MOEKG Technician07/2020 - 08/2020
  • Administered continuous and 12-lead electrocardiogram monitoring.
  • Documented findings manually and with recording devices such as [Holter Monitoring] to update medical records.
  • Recorded vascular information such as blood pressure, limb volume changes and oxygen saturation to inform diagnostic processes.
  • Checked, tested and maintained cardiology equipment to uphold optimal diagnostic standards.
  • Compared measurements of heart wall thickness and chamber sizes to evaluate conditions and identify abnormalities.
  • Tested patient cardiac activity with specialized equipment to conduct tests such as echocardiograms, phonocardiograms and electrocardiograms.
  • Educated patients on cardiac conditions and treatments in easy-to-understand terminology.
  • Monitored patients' blood pressure and heart rates before, during and after procedures.
  • Maintained confidential records on patient treatments and diagnosis to alleviate possible data breaches.
  • Set up equipment to prepare for patient procedures and tests.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Fozzie's Sandwich Emporium Of Des Peres | Des Peres, MOAssistant Store Manager07/2012 - 11/2019
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Minimized waste by employing specific expense-tracking and cost-control strategies.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Coached and developed store associates through formal and informal interactions.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Assessed, optimized and elevated operations to target current and expected demands.
Adams Elementary | St Louis, MOStudent Teacher04/2013 - 08/2014
  • Prepared visual aids, equipment and classroom displays to foster learning.
  • Liaised with teachers to develop cohesive educational plans and improve student support.
  • Provided students with personalized educational, behavioral and emotional support.
  • Organized and distributed homework, textbooks, classroom supplies and other learning materials.
  • Helped students build learning and study skills to achieve life-long educational goals.
  • Evaluated students to uncover learning deficiencies and devise improvement plans.
  • Studied curricula and faculty handbooks to better understand teacher duties and student expectations.
  • Prepared and edited reports, presentations and articles using Microsoft Word, Microsoft Excel
Education and Training
St Louis School of Phlebotomy | St Louis, MOEKG Technician/Telemetry 08/2020
Incarnate Word Academy | St Louis, MOHigh School Diploma05/2014
University of Missouri - Columbia | Columbia, MOSome College (No Degree) in Psychology
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Resume Overview

Companies Worked For:

  • Bucky's Express
  • St.Louis School of Phlebotomy
  • Fozzie's Sandwich Emporium Of Des Peres
  • Adams Elementary

School Attended

  • St Louis School of Phlebotomy
  • Incarnate Word Academy
  • University of Missouri - Columbia

Job Titles Held:

  • Assistant Customer Service Manager
  • EKG Technician
  • Assistant Store Manager
  • Student Teacher

Degrees

  • EKG Technician/Telemetry
    High School Diploma
    Some College (No Degree) in Psychology

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