Assistant Customer Service Manager Resume Example
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ASSISTANT CUSTOMER SERVICE MANAGER
Summary
Detail-oriented and highly dedicated healthcare professional with solid background in conducting tests and assisting with procedures to help diagnose and treat diverse cardiovascular issues. Well-trained in 12-Lead EKG and Holter Monitoring/Telemetry equipment. Excellent bedside manner with keen observational skills.
Skills
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Experience
Kroger | Casa Grande , AZAssistant Customer Service Manager05/2018 - Current
- Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Developed and implemented strategies retain customers and drive loyalty.
- Worked with sales teams to understand processes and enhance after-sales support.
- Oversaw addressing of customer requests for friendly, knowledgeable service and support.
- Drove customer escalations to resolution by engaging directly with clients.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
- Greeted customers and responded to informational requests.
- Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution. - Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Helped customers find specific products, answered questions and offered advice.
- Stayed up to date on current item discounts to support promotions.
- Welcomed customers, offering assistance to help find necessary store items.
- Properly verified customer identification for alcohol or tobacco purchases.
Kaiser Permanente | Modesto , CAEKG Technician07/2020 - 08/2020
- Administered continuous and 12-lead electrocardiogram monitoring.
- Documented findings manually and with recording devices such as [Holter Monitoring] to update medical records.
- Recorded vascular information such as blood pressure, limb volume changes and oxygen saturation to inform diagnostic processes.
- Checked, tested and maintained cardiology equipment to uphold optimal diagnostic standards.
- Compared measurements of heart wall thickness and chamber sizes to evaluate conditions and identify abnormalities.
- Tested patient cardiac activity with specialized equipment to conduct tests such as echocardiograms, phonocardiograms and electrocardiograms.
- Educated patients on cardiac conditions and treatments in easy-to-understand terminology.
- Monitored patients' blood pressure and heart rates before, during and after procedures.
- Maintained confidential records on patient treatments and diagnosis to alleviate possible data breaches.
- Set up equipment to prepare for patient procedures and tests.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Lvmh | Torrance , CAAssistant Store Manager07/2012 - 11/2019
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Minimized waste by employing specific expense-tracking and cost-control strategies.
- Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
- Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Coached and developed store associates through formal and informal interactions.
- Promoted and supported strong relationships with local community organizations in surrounding area.
- Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
- Assessed, optimized and elevated operations to target current and expected demands.
North Country Academy | Mansfield , TXStudent Teacher04/2013 - 08/2014
- Prepared visual aids, equipment and classroom displays to foster learning.
- Liaised with teachers to develop cohesive educational plans and improve student support.
- Provided students with personalized educational, behavioral and emotional support.
- Organized and distributed homework, textbooks, classroom supplies and other learning materials.
- Helped students build learning and study skills to achieve life-long educational goals.
- Evaluated students to uncover learning deficiencies and devise improvement plans.
- Studied curricula and faculty handbooks to better understand teacher duties and student expectations.
- Prepared and edited reports, presentations and articles using Microsoft Word, Microsoft Excel
Education and Training
St Louis School of Phlebotomy | City, StateEKG Technician/Telemetry 08/2020
Incarnate Word Academy | City, StateHigh School Diploma05/2014
University of Missouri - Columbia | City, StateSome College (No Degree) in Psychology
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Resume Strength
- Completeness
- Formatting
- Word choice
- Length
- Measurable results
- Strong summary
- Target job
- Clear contact info
- Typos
Resume Overview
School Attended
- St Louis School of Phlebotomy
- Incarnate Word Academy
- University of Missouri - Columbia
Job Titles Held:
- Assistant Customer Service Manager
- EKG Technician
- Assistant Store Manager
- Student Teacher
Degrees
- EKG Technician/Telemetry
High School Diploma
Some College (No Degree) in Psychology
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