assistant customer service manager resume example with 6+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
Motivated Assistant Customer Service Manager focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee and company objectives.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
- Onboarding and Orientation
- Administration and Reporting
- Hiring and Training
- Team Building
- Managing Operations and Efficiency
- Performance Tracking and Evaluation
- Teamwork and Collaboration
- Work Planning and Prioritization
- Team Leadership
- Employee Coaching and Motivation
- Scheduling and Coordinating
- Verbal and Written Communication
- Recruitment and Hiring
- Performance Evaluations
- Documentation and Reporting
- Employee Development
- Complex Problem Solving
- Staff Training
- Training and Development
- Problem Resolution
- Schedule Coordination
- Interpersonal Relations
- Time Management
- Decision Making
- Calm Under Pressure
Education and Training
Huffman High School Birmingham, AL Expected in 05/2010 ā ā High School Diploma : - :
Miles College Fairfield, AL Expected in ā ā : Communications - :
Experience
Sheridan Group Inc. Company - Assistant Customer Service Manager
Wyoming, MI, 02/2022 - Current
Wyoming, MI, 02/2022 - Current
- Developed and implemented strategies retain customers and drive loyalty.
- Monitored documentation procedures to maintain consistent policies and current records.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Evaluated and authenticated returns, exchanges and voids.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Evaluated employee job performance and motivated staff to improve productivity.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
- Interviewed, hired and trained staff to meet company objectives.
- Revised department schedules to maximize coverage during peak hours.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Petco - Shift Manager
Holyoke, MA, 08/2016 - 09/2017
Holyoke, MA, 08/2016 - 09/2017
- Documented receipts, employee hours and inventory movement.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Helped employees accomplish tasks during peak periods.
- Upheld company standards and compliance requirements for operations.
- Communicated with other shift managers to facilitate continuum of customer service.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Managed daily cash intake by counting out registers and tabulating profits.
- Coached employees on interactions with customers to drive exceptional service.
- Directed and led employees and team members on effective operations, methods and procedures.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Total Wine - Lash Technician
Rancho Cucamonga, CA, 02/2013 - 02/2014
Rancho Cucamonga, CA, 02/2013 - 02/2014
- Removed eyelash extensions with oil-based makeup remover and lash glue dissolver.
- Designed specific eyelash treatments based upon guests' individual needs.
- Developed strong rapport with clients to gain repeat business and improve overall sales.
- Bonded individual eyelash extensions to natural eyelashes with liquid adhesive.
- Kept work areas, tools and equipment properly sanitized to reduce risk of cross-contamination.
- Assisted receptionist by answering phones, scheduling appointments and collecting payments.
- Self-marketed and promoted services online to obtain new clients and retain prior clients.
- Educated customers on aftercare procedures to preserve natural eyelash health and longevity of eyelash extensions.
- Improved client experiences by creating relaxing, comfortable salon environment.
Fogo De Chao - Head Cashier
Rosemont, IL, 06/2012 - 05/2013
Rosemont, IL, 06/2012 - 05/2013
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Trained new team members in cash register operation, stock procedures and customer services.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Processed refunds for worn, damaged and broken merchandise.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Learned roles of other departments to provide coverage and keep store operational.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Monitored checkout counters and self-checkout areas to assist with complex transactions.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
- Helped customers find specific products, answered questions and offered product advice.
- Processed payments promptly for customers to exceed productivity standards.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Greeted customers promptly and responded to questions.
- Counted and balanced cashier drawers.
- Welcomed customers, offering assistance to help find store items.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Assisted customers by providing information and resolving complaints.
Printpack - Cashier
Lithia Springs, GA, 09/2017 - 10/2018
Lithia Springs, GA, 09/2017 - 10/2018
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Accepted cash and credit card payments, issued receipts and provided change.
- Discounted purchases by scanning and redeeming coupons.
- Learned roles of other departments to provide coverage and keep store operational.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures and customer services.
- Used suggestive selling techniques to promote add-on sales.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Verified customer age requirement for alcohol or tobacco purchases.
Publix - Customer Service Team Leader
City, STATE, 05/2020 - 02/2022
City, STATE, 05/2020 - 02/2022
- Motivated teams by recognizing and rewarding excellence.
- Assisted with recruiting and hiring perspective candidates.
- Set attainable daily, weekly and monthly goals and game plans.
- Developed strategies to assist associates in meeting goals.
- Made certain associates adhered to schedules to achieve service goals.
- Utilized recognition and reward tools frequently to recognize achievements.
- Attended job training to sharpen skills and keep informed of new products.
- Supported associates career development by discussing potential for growth within company.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy
Your data is safe with us
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
- Huffman High School
- Miles College
Job Titles Held:
- Assistant Customer Service Manager
- Shift Manager
- Lash Technician
- Head Cashier
- Cashier
- Customer Service Team Leader
Degrees
- High School Diploma
- Some College (No Degree)
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy
*As seen in:As seen in:![Forbes]()
![CNet]()
![Business Insider]()
![Mashable]()
![The New York Times]()