Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

I was raised in Detroit Michigan where life as shown me how to be determined to succeed.very motivated high energy like to mentor and cross trains employees to be the best they can take pride if my work and the company I work for especially in places where communities depend on us to give them the best service and quality products.

  • Training programs
  • Schedule coordination
  • Expertise in sales
  • Account management
  • Research ability
  • Cross-functional collaboration
  • Team management
  • Proficient in [Software]
  • Customer relations
  • Report creation
  • Employee coaching
  • Credit card payment processing
  • Customer service
  • Contract development
  • Business development understanding
  • Conflict mediation
  • Quality control
  • Senior leadership support
  • Store maintenance
Assistant Customer Service Manager, 04/2019 to 06/2020
KrogerIrving, TX,
  • Developed and implemented strategies retain customers and drive loyalty.
  • Monitored documentation procedures to maintain consistent policies and current records.
  • Created call sequencing flow charts to optimize center performance.
  • Tracked and reported customer interaction trends to assess procedures and identify opportunities to improve systems.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Worked with sales teams to understand processes and enhance after-sales support.
  • Revised department schedules to maximize coverage during peak hours.
  • Processed customer account changes.
  • Answered customer requests with friendly, knowledgeable service and support.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
Foreman, 02/2015 to 11/2018
Wanzek Construction- HeadquartersWest Fargo, ND,
  • Reviewed quality control reports in [Software] to monitor various quality aspects of completed [Product or Service].
  • Analyzed project details to ensure correct materials and equipment for job sites.
  • Supervised material usage and contractor hours to keep projects in line with budgets.
  • Authored and updated production reports and personnel records for use by senior managers in making accurate operational decisions.
  • Negotiated deals for materials with suppliers to stay within budgeted costs.
  • Managed team member schedules and individual assignments for work crew.
  • Estimated time, employee needs and material costs for projects.
  • Analyzed job sites daily to mitigate risks for workers and visitors.
  • Improved efficiency [Number]% by minimizing worker downtime and [Action].
  • Complied with federal and company regulations to ensure that all job sites maintained high level of safety.
  • Managed preparation of work sites and planning of jobs for facilities with more than [Number] square feet.
  • Maintained high standards of safety, productivity and quality for every job.
  • Oversaw effective use of all department resources to maximize efficiency and achieve production targets.
  • Assessed job equipment daily to determine maintenance requirements.
  • Increased mine productivity by improving employee morale and cross-functional communications with workforce, management and [Type] teams.
  • Communicated positively with employees, demonstrating high company standards and mitigating issues immediately.
  • Recorded supplies, parts, equipment and employee work hours for every job.
  • Diagnosed and corrected malfunctions with equipment and machinery.
  • Coordinated regular preventive and predictive maintenance programs to maintain optimal equipment functionality.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Mentored and supported new employees to maximize team performance.
  • Cross-trained in every store role to maximize operational knowledge.
Shift Leader, 07/2018 to 06/2019
Pilgrim'sDecatur, AL,
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Monitored employee performance and conducted retraining to correct problems and optimize productivity.
  • Trained and supervised team members to maximize performance and meet daily objectives.
  • Enhanced operations and boosted efficiency through employee training and coaching as well as creation of day-to-day work schedules and assignments.
  • Performed [Number] quality control inspections per [Timeframe] to achieve [Number] defect rating.
  • Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Developed [Number] [Type] and [Type] strategies to prevent quality degradation with [Software] and [Software].
  • Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with [Type] guidelines to keep products within tight tolerances.
  • Reduced costs by [Number]% annually on required lines through implementing [Type] and [Type] initiatives.
  • Inspected incoming supplies to verify conformance with materials specifications and quality standards.
  • Participated in daily shift exchanges to coordinate tasks and handled special needs.
  • Spearheaded reinventions of various departments to maximize productivity.
  • Reviewed applicant resumes and recommended top candidates for hiring.
  • Increased overall team efficiency and productivity.
  • Developed new promotional strategies to increase customer base and market share, promoting [Product or Service] through diverse channels.
  • Mentored and supported new employees to maximize team performance.
  • Cross-trained in every store role to maximize operational knowledge.
  • Improvised fun and engaging answers to questions from young children and parents.
  • Acted as understudy for production and memorized lines for role in [Number] days.
  • Incorporated feedback from [Job title] to improve upon and add dimension to upcoming performances.
  • Crafted comedy performances that garnered fan and viral attention.
  • Stayed in character throughout photo sessions to give fans memorable experiences.
  • Helped customers feel happy and comfortable throughout [Type] visits.
  • Worked closely with others to teach new techniques in [Type] artistry.
  • Suggested and implemented successful ideas for revitalizing program-wide entertainment programs.
  • Conducted special meet-and-greet sessions with fans and in support of charity causes.
Education and Training
High School Diploma: , Expected in 06/1999
Northwestern Highschool - Detroit, MI

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School Attended

  • Northwestern Highschool

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  • Assistant Customer Service Manager
  • Foreman
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  • High School Diploma

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