Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently. Who effectively motivates associates through continual guidance, direction, development and coaching. Friendly Customer Service Manager with can-do attitude and willingness to help at all times.
Focused on customer satisfaction
Conflict resolution techniques
Client relations specialist
Strong problem solver
Accounting operations professional
CPI (Crisis Prevention Institute)
Meticulous attention to detail
Strong interpersonal skills
Assistant Customer Service ManagerAug 2008 to Current Kroger － Livonia, MI
Successfully managed the activities of 60 team members. Monitored the daily activities and Effectively communicated with team members to maintain clearly defined expectations.Effectively managed departmental expenses to stay within allocated budget. Verified that information in the computer system was up-to-date and accurate. Processed bank reconciliations and financial reports to verify practice of proper due diligence. Handled cash and deposits using the proper accounting procedures and documentation. Research and resolve billing disputes with tact and efficiency. Developed rapport with the customer base by handling difficult issues with professionalism. Resolved customer questions, issues and complaints. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Answered incoming telephone calls with professional and knowledgeable responses. Listened to customer needs and preferences to provide accurate advice. Maintaining opening and closing Accounting of a Million Dollar store. Managed accounting operations, accounting close, account reporting and reconciliations. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
ParaprofessionalMar 2003 to Sep 2009 Garden City Schools － Garden City, MI
Assisting the Teacher with students that have Broad spectrum autism. 6 to 8 students to a class aging from 3 to 26 years of age. Some severe aggressive behaviors, Verbal and non Verbal. Applied the positive reinforcement method to redirect negative behaviors. Employed a broad range of instructional techniques to retain student interest and maximize learning. Taught students in various stages of cognitive, linguistic, social and emotional development. Promoted language development skills through reading and storytelling and sign language. Collaborated daily with classroom teachers to keep activities running smoothly. Taught children personal care behaviors, including toilet training and feeding. Gave individualized instruction.
BartenderFeb 2000 to Aug 2007 Jakes Again － Wayne, MI
Maintained familiarity with the latest in mixology, bar equipment and sanitation standards. Maintained bar stocks, replenishing daily as necessary. Stocked beer and wine coolers. Performed closing duties including Accounting, cleaning, sanitizing and replenishing and weekly ordering of all food and alcohol. Made engaging connections with guests to create loyalty. 10 years bartending experience.
Education and Training
Paraprofessional WorkKeys Certification
Activities and Honors
Wayne Goodfellows For No Child without A Christmas