assistant customer service manager resume example with 3+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks. Reliable and hardworking making and will make sure to have any task assigned finished on time, or early. Able to maintain and build a relationship with customers and make sure that they will leave any place of business satisfied. Young, eager to learn, and tech-savvy, I will have no problem adapting to any place of work, or equipment needed to fulfill my tasks.
Skills
Training programs
Research ability
Schedule coordination
Report writing
Critical thinking
Multitasking
Decision-making
Work ethic
PPE use
Account management
Education and Training
Apex High SchoolApex, NCExpected in 06/2020 ā āHigh School Diploma: - GPA:
Wake Technical Community CollegeRaleigh, NCExpected in ā āAssociate of Arts: - GPA:
Delivered friendly and knowledgeable service for routine questions and service complaints.
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Investigated sensitive customer service complaints and delivered prompt resolution to the highest possible level of customer satisfaction.
Evaluated and authenticated returns, exchanges and voids.
Interviewed, hired and trained new quality-focused customer service representatives.
Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
Capable of managing between 2-20 employees without assistance at anytime.
Leading our personal shopping department to make sure our orders were filled quickly, on time, and with highest quality items picked.
Balancing the stores cash office and finding any overages and/ or shortages from the day prior in registers, self-checkout, lottery, and ur personal shopping orders.
City Of Houston, Tx - Customer Service Clerk Houston, TX, 09/2020 - 06/2021
Responded to customer questions about products and services.
Greeted customers upon entrance and handled cash and credit transactions.
Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
Maintained front check out area to keep traffic flows running smoothly and efficiently.
Handling wire transfers and creating money orders of anywhere between 50 and 7,000 dollars.
Supervised and motivated customer service teams to maximize business performance.
Harris Teeter - Express Lane Order Selector City, STATE, 05/2020 - 09/2020
Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
Listened to customer needs to identify and recommend best products and services.
Cultivated close relationships with customers, fostered a relationship with clientele.
Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
Satisfied customers with quick, accurate service under tight deadlines.
Followed application instructions closely and reviewed deliveries to minimize errors.
Made sure to collect payment of all customers before the days end.
Harris Teeter - Cashier/Bagger City, STATE, 09/2018 - 05/2020
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Trained new team members in cash register operation, stock procedures and customer services.
Met high productivity standards in processing payments for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Helped with purchases, locating items and signing up for rewards programs.
Inspected items for damage and obtained replacements for customers.
Verified customer identification for alcohol or tobacco purchases.
Assisted customers with account updates, new service additions and promotional offers.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
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