Assistant Customer Service Manager Resume Example

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Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

  • Expertise in sales
  • Account management
  • Training programs
  • Proficient in Microsoft Office Applications
  • Research ability
  • Systems and automation applications
  • Problem resolution
  • Time management
  • Coordination
  • Decision-making
  • Friendly, positive attitude
  • Working collaboratively
Kroger | Brookfield , WIAssistant Customer Service Manager05/2016 - Current
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Developed and implemented strategies retain customers and drive loyalty.
  • Revised department schedules to maximize coverage during peak hours.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Trained new employees on company policies, procedures, [Type] techniques and customer service standards.
  • Managed daily operations, including purchasing, inventory control, merchandising and product distribution.
  • Organized new stock for floor placement.
  • Recognized for exceptional shift performance.
  • Assisted in store opening by setting up office space, computers and cash registers.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Coached and mentored 30 employees by offering constructive feedback and taking interest in long-term career growth.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Interviewed and hired team members which demonstrated dedication and added value to team.
  • Directed and supervised staff performance.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Motivated, led and supported employees to maintain low turnover.
  • Created employee work schedules to keep shifts properly staffed.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
  • Reconciled all bank and credit card accounts monthly.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Followed detailed end-of-month accounting procedures to verify proper balancing of all accounts and readiness for new month.
  • Issued [Number] payments to vendors and suppliers on bi-weekly basis.
University Of Wisconsin Madison | Bristol , WIShift Manager 12/2014 - 05/2016
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Documented receipts, employee hours and inventory movements.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Met with each associate to establish realistic monthly sales goals.
Giant Eagle | Blawnox , PACashier08/2013 - 09/2014
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Organized food items on serving trays and in carry-out packages.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Followed all company safety standards, including food quality and sanitation procedures.
  • Portioned and packaged take-out foods for customers.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
  • Cleaned food preparation areas, cooking surfaces and utensils.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Completed side work tasks, including restocking condiments and cleaning refrigerators.
  • Accurately measured ingredients required for specific food items to reduce waste.
  • Prepared and served beverages such as coffee, tea and fountain drinks, assuring freshness and availability.
  • Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
  • Verified orders and bagged items for easy transport.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
Department Of Veterans Affairs | Watertown , NYProject Manager02/2013 - 07/2013
  • Defined project plans and timelines, managed workflow and personnel and achieved completion deadlines on or before schedule.
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency .
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
  • Coordinated extensive planning required for complex contracts, including development of project milestones and budget.
  • Built strong community relations with subcontractors and vendors to optimize cost savings and complete timely preconstruction.
  • Collaborated with cross-functional teams to draft project schedules and plans.
  • Utilized project schematics, drawings and specifications to complete detailed and highly accurate take-offs.
Education and Training
Saint Joseph- Ogden High School | City, StateHigh School Diploma05/2005
Animal Behavior College Certificate in Dog Training 08/2007
Lake Land College | City, StateAssociate of Applied Science in Business Administration


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School Attended

  • Saint Joseph- Ogden High School
  • Animal Behavior College
  • Lake Land College

Job Titles Held:

  • Assistant Customer Service Manager
  • Shift Manager
  • Cashier
  • Project Manager


  • High School Diploma
    Certificate in Dog Training
    Associate of Applied Science in Business Administration

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