Skilled Assistant Customer Service Manager versed in effectively supervising and guiding customer service team members in conflict resolution and efficiency-boosting strategies. Analytical problem-solver with excellent mentoring and team leadership abilities. Adept at assisting associates with maintaining optimal customer satisfaction through skilled support and escalated issue-management.
Skills
Inter-department collaboration
Account updates
Sales proficiency
Customer Relations
Schedule Management
Training and mentoring
Team Building
Staff Management
Education
Adult Night SchoolWalterboro, SC, Expected in – –Certificate Program:Certified Nursing Assistant - GPA:
California Adult SchoolRiverside, CA, Expected in – –Certificate Program :Medical Assistant - GPA:
Technical College of The LowcountryBeaufort,SC, Expected in 03/2017 – –Certificate Program :Emergency Medical Technician - GPA:
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
Developed documentation and logs of implemented solutions and generated and submitted reports.
Counted and maintained all cash registers and shortage/overage reports
Managed employee weekly/daily schedules
Managed accurate counts of all safes and loans/drops or monies throughout the day
Assisted customers with any and all needs of service including but not limited to western union transactions, lottery transactions, ringing up purchases, complaints, and general assistance throughout the store
Docgo Inc. - EMT Norwich, CT, 02/2018 - 07/2019
Communicated with lucid patients to gather incident and medical history information.
Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
Administered tests and medication to stabilize patients in field or in transit.
Served as principal liaison between emergency medical response department and other city departments, public organizations and private agencies.
Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
Conducted equipment and vehicle checks to maintain continuous and safe operation.
Modern Animal - Veterinary Technician Studio City, CA, 04/2015 - 01/2018
Recorded symptoms and documented medical observations to inform treatment decisions.
Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
Performed dental extractions with no periosteal elevation, no tooth resectioning, and no bone resectioning.
Managed adjoining veterinary supply shop that sold medications, animal food and pet equipment.
Triaged incoming patients to determine treatment needs and urgency of care.
Administered medications to animals in treatment and documented changes in condition.
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
Implanted subcutaneous identification microchips into animals.
Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
Collected patient biopsies and blood samples for laboratory analysis.
Performed ophthalmological procedures such as tear production testing, topical anesthetic application, fluorescein staining of cornea and tonometry.
Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.
Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
Answered owner animal health questions and advised on best care practices.
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