Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

• Experience as production support engineer, developer across multiple projects & systems distributed globally and spanning across multiple technologies like Java, J2EE, Unix , PL/SQL, SQL, Rest Services, HTML, CSS etc.

•Demonstrated ability in resolving software product support issues by applying thorough technical product knowledge, experience and troubleshooting techniques.

• Experience and ability to handle critical customer production issues and hot-line support issues independently.
• In-depth technical and functional knowledge of CRM based applications.

• knowledge & working experience in SQL Queries, Pl/SQL Oracle and MongoDB database.
• Experience in automations using Unix shell scripting.
• Experience Building CI/CD pipelines by integrating Git, Jenkins, Ansible.
• Knowledge of monitoring tools like Splunk, Nagios and ExtraHop.

• Familiar with Docker for application containerization and Kubernetes for orchestration.

• Infrastructure knowledge of Networks, TCP/IP, UDP concepts, load balancers, Firewalls and WAF.

• Knowledge of working on Web servers like Nginx and Apache.
• Excellent Knowledge of Service Now Incident Management Platform.
• Expert understanding of ITIL based Service Support process (Change management, problem management, event management and incident management).

• Excellent team player with an ability to perform individually, good interpersonal and analytical skills.

Professional Experience
Senior Productions and Operations Engineer, 10/2013 to Current
Tata Consultancy ServicesCity, STATE,

I have worked on enhancement and support of CRM platform including sales and service modules used by 60,000+ employees and millions of external customers.

• Troubleshoot critical, high priority technical issues on a daily basis, isolating and diagnosing the problem, and resolving them.

• Analyze Java source code to identify the coding issue, test the fix in lower environment and communicate with development team for resolution.

• Analyze SQL queries, PL/SQL procedures to identify bottleneck queries and fine tune them to improve application performance.

• Automated application and information security and compliance activities using Ansible and custom scripts. Was able to reduce manual efforts by 50%.

• Setup and monitor product quality and performance using Splunk, Extrahop and AppDynamics. Was able to proactively identify and assist in fixing 25+ application bug.

• Work across multiple teams to co-ordinate and lead incident response and problem management, ensuring that incidents are resolved quickly, and root cause analysis is rock-solid and timely to ensure that problems do not recur.

• Devise solutions, processes and documented SOPs to eliminate outages in conducting operational tasks.

• Drive mission critical initiatives, cross functional, high priority (P0/P1) business problems to resolution.

• Apply adequate security controls to secure production system, compliance with PCI, PII and GDPR regulations.

• Review, planning and co-ordination of database and application upgrades and migrations.

• Evaluated current processes and developed new procedures improving production work flow to increase efficiency and quality .

• Present system health & trending issues report to business and senior management, multiple feedbacks were incorporated, and our inputs were highly appreciated.

Hadoop/ETL Developer, 03/2012 to 06/2013
Tata Consultancy ServicesCity, STATE,

Worked with team of 8 members in developing and maintaining application based on Hadoop, Hive, HBase and Pentaho ETL tool.

• Worked on creating Pentaho jobs and transformations to process the large input data file and store the data in Hadoop HBase.

• Configuring Pentaho jobs with java source code, HBase and Hive environment.

• Installation and maintenance of Hadoop cluster in various environment.

• Application configuration and deployment on various test environments.

• Analyzing the High level design documents provided.

• Development and unit testing of the requirements.

  • Oracle DB, Mongo DB, PL/SQL
  • Performance, Scalability & Optimization
  • Networking, TCP/IP, Load balancing, CDN, WAF
  • Monitoring tools - Splunk, Extrahop, Nagios
  • Java/J2EE, JavaScript
  • Linux, Unix Shell Scripting, Autosys
  • Jenkins, Git, Ansible, Nginx, Apache Tomcat
  • DevOps, Release Management
  • Docker, Kubernetes
  • Service Now, Customer Support
Education and Training
Bachelor of Engineering: Electronics And Communications, Expected in 06/2011
Rajiv Gandhi Proudyogiki Vishwavidyalaya - Bhopal,Madhya Pradesh, India

• Oracle Certified Professional, Java EE 5 Web Component Developer (OCP)

• Oracle Certified Professional, Java SE 6 Programmer

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Resume Overview

School Attended

  • Rajiv Gandhi Proudyogiki Vishwavidyalaya

Job Titles Held:

  • Senior Productions and Operations Engineer
  • Hadoop/ETL Developer


  • Bachelor of Engineering

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