Assistant Consultant resume example

I have worked on enhancement and support of CRM platform including sales and service modules used by 60,000+ employees and millions of external customers.

• Troubleshoot critical, high priority technical issues on a daily basis, isolating and diagnosing the problem, and resolving them.

• Analyze Java source code to identify the coding issue, test the fix in lower environment and communicate with development team for resolution.

• Analyze SQL queries, PL/SQL procedures to identify bottleneck queries and fine tune them to improve application performance.

• Automated application and information security and compliance activities using Ansible and custom scripts. Was able to reduce manual efforts by 50%.

• Setup and monitor product quality and performance using Splunk, Extrahop and AppDynamics. Was able to proactively identify and assist in fixing 25+ application bug.

• Work across multiple teams to co-ordinate and lead incident response and problem management, ensuring that incidents are resolved quickly, and root cause analysis is rock-solid and timely to ensure that problems do not recur.

• Devise solutions, processes and documented SOPs to eliminate outages in conducting operational tasks.

• Drive mission critical initiatives, cross functional, high priority (P0/P1) business problems to resolution.

• Apply adequate security controls to secure production system, compliance with PCI, PII and GDPR regulations.

• Review, planning and co-ordination of database and application upgrades and migrations.

• Evaluated current processes and developed new procedures improving production work flow to increase efficiency and quality .

• Present system health & trending issues report to business and senior management, multiple feedbacks were incorporated, and our inputs were highly appreciated.