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assistant construction supervisor resume example with 18+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

I am an enthusiastic individual experienced in resolving conflicts and issues with exceptional skill and poise. Offering an engaging and pleasant personality with expertise ensuring projects meet safety regulations, policies and procedures. I am a dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • Construction management
  • Effective communication
  • Public works & Residential construction
  • Heavy Equipment Operation
  • Roofing
  • Safety policies and procedures
  • Blueprints and schematics
  • Excellent work ethic
  • Efficient in Excel, MS Office
  • Remodeling
  • Customer Service
  • Upgrading
Chronological Career History
01/2018 to Current Assistant Construction Supervisor Porch.Com | Irving, TX,
  • Inspected over 60 pieces of equipment to determine if maintenance was required.
  • Reworked positions and workflow based on individual abilities and production targets.
  • Oversaw 30 employee attendance records. Adjusted discrepancies'.
  • Handled all issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
  • Set and revised production schedules to meet changing demands.
  • Meticulously tracked all parts and equipment used on each job site.
  • Evaluated incoming materials for quality and amounts ordered.
  • Established clear priorities and production quality standards.
  • Interacted with employees to demonstrate high standards and mitigate issues effectively.
  • Reviewed project details to specify correct materials and equipment for job sites.
  • Wrote Daily production reports to help senior leadership make accurate operational plans and decisions.
  • Verified completed projects met approved time, quality and cost estimates.
01/2015 to 12/2017 Customer Service Specialist Porch.Com | Kansas City, MO,
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
  • Answered average of 50 calls per day, addressing customer inquiries, solving problems and providing product information.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Handled over 30+ calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Recorded product or service failure complaints and notified appropriate departments.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
02/2009 to 09/2015 Customer Service Specialist General Dynamics | Aberdeen, MD,
  • Described product highlights and benefits to help guide purchasing decisions.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Devised innovative strategies to improve customer satisfaction scores and meet company goals.
  • Answered average of 50 calls per day, addressing customer inquiries, solving problems and providing product information.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Carried out opening and closing functions to meet operational needs underpinning strong customer service.
  • Maintained financial accounts by processing customer adjustments.
04/2002 to 09/2008 Construction Manager Mantles N' Stones | City, STATE,
  • Conducted routine quality audits to verify progression against specifications and initiated corrective actions to remedy concerns.
  • Surveyed sites to determine material needs and accurately manage inventories and budgets.
  • Communicated daily with vendors to keep project fully operational.
  • Promoted adherence to safety policies and procedures, ensuring proper handling and operation of materials and equipment.
  • Maintained zero site accidents and lost work days for 7 years.
  • Weekly communication with US customs. Scheduled deliveries
Education
Expected in 06/1978 to to High School Diploma | Jefferson High School, Daly City, CA GPA:

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Resume Overview

School Attended

  • Jefferson High School

Job Titles Held:

  • Assistant Construction Supervisor
  • Customer Service Specialist
  • Customer Service Specialist
  • Construction Manager

Degrees

  • High School Diploma

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