Assistant Branch manager specializing in administrative support to an extremely busy staffing agency. Committed to delivering high quality results with little supervision.I have taken on many roles within the company, and I have been cross trained for payroll and crew scheduling.
Strong problem solver
Dedicated team player
Human Resources Management (HRM)
Claims appeal procedures
Promoted to Assistant Branch Manager/HR after 1 month of employment with D-1 Managed Services, LLC. I was also cross trained to do help do payroll for over 400 employees. Promoted to Accounts Payable after 3 months of employment with Cranston Engineering Group.Successfully planned and executed corporate meetings, lunches and special events for groups of 20 employees at Cranston Engineering Group.
Assistant Branch Manager/Human Resourse05/2014 to Current D-1 Managed Services, LLCAugusta, GA
Answer all incoming phone calls
Interview prospective employees to send to Kellogg's in the Copack division
Drug test prospective employees before sending them to the job site
Teach orientation class to new hires every week
Responsible for E-Verifying new employees
Fax off Georgia New Hire forms to state
Responsible for entering in new employees into Eempact system
Responsible for keeping employee personnel files current
Responsible for attending employee discharge interviews and typing up separation notices
Worked closely with plant crew schedulers to ensure employee time clock punches were correct and all mistakes were caught by payroll entry date
Helped assist the payroll department and clarify any mistakes made in payroll for over 400 employees
Telephone meetings with the Georgia Department of Labor on unemployment claims
Turned in weekly partial unemployment claims for employees who qualified
Trained new Assistant Branch Mangers
Cross trained to work at the plant as the weekend on call crew scheduler at the plant.
Administrative Assistant/Accounts Payable Assistant03/2014 to 04/2014 Cranston Engineering GroupAugusta, GA
Answered and redirected incoming calls using a PBX switchboard
Processed incoming and outgoing mail Sent packages via UPS/FedEx for engineers
Entered all invoice charges into accounting system
Set up new vendor information into accounting system
Helped enter expense reports and payroll for all employees
Helped cater weekly design staff meetings for 25 attendees
Responsible for company petty cash (balancing and requesting more)
Kept all company contacts up to date on server
Responsible for making new employee handbooks
Responsible for making new employee record files for HR
Maintained emergency contact list for all employees
Helped company partners and HR keep up with interview schedules
Responsible for keeping track of company key log
Created and updated internal company phone log
Typed job proposals for Structural Engineering, Civil Engineering, Municipal Engineering and Survey Department prospective clients
Typed company transmittals for Structural Engineering, Civil Engineering, Municipal Engineering and Survey departments.
Cranston Engineering Group-Receptionist08/2013 to 03/2014 Augusta StaffingAugusta, GA
Answered all incoming phone calls
Delivered mail to all employees
Maintained the front desk and reception area in a neat and organized fashion.
Served as central point of contact for all outside vendors needing to gain access to the building.
Planned meetings and prepared conference rooms.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Managed daily office operations and maintenance of equipment.
Billing Analyst09/2012 to 11/2012 Remedy Staffing Agency-Hawaiian Electric CompanyHonolulu, HI
Worked closely with Customer Service department to address all billing errors
Put in work order requests for meter exchanges and meter reads
Corrected implausible meter reads
Performed escalations when necessary
Applied credits to accounts that have Photovoltaic (PV) system
Sent out corrected bills
Helped coworkers with their workload on down time
Responsible for many special projects that were given to myself and coworker.
Billing Analyst10/2010 to 03/2011 Health Plan SystemsHonolulu, HI
Coded for Behavioral Health
Coded for court ordered procedures both office and hospital visits
Data entry for contracts with prospective doctor offices
Spoke to patients regarding their account balances
Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
Wrote patient responsibility letters Wrote appeals for denied claims.
Customer Service Representative10/2006 to 10/2007 Galveston County Tax OfficeLeague City, TX
Effectively processed car title applications for state processing
Processed car titles for Advantage BMW, Clear Lake Nissan, and Lexus of Clear Lake
Processed titles for trailers
Accurately processed property tax payments for Galveston County
Issued motor vehicle license plates, registration stickers, handicapped placards and liquor licenses
Performed other office duties as needed such as filing, faxing, redirecting calls and data entry.
Head Cashier06/2004 to 05/2005 Clear Lake NissanLeague City, TX
Trained new office assistants and service advisors
Completed daily deposits for entire dealership (both service department and new car sales department)
In charge of petty cash for entire dealership
Prepared vehicle work orders on the service drive
Helped my manager by submitting warranty claims into the system
Scheduled appointments for vehicle maintenance
Contacted customers when their car was ready to be picked up
Performed other office duties such as answering a PBX switchboard and redirecting calls, filling, faxing, data entry, processing mail and ordering office supplies for entire dealership.
Administrative Assistant01/2002 to 10/2009 Corporate ConnectionsWebster, TX
Answered and redirected incoming calls using a PBX switchboard
Connected and disconnected utilities for corporate housing customers
Ensured utility company work orders were completed by required service deadlines
Performed general secretarial duties such as filing, faxing, data entry, and proofreading outgoing letters and work orders for my boss
Prepared spreadsheets for numerous corporate housing accounts Processed both incoming and outgoing mail.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Received and distributed faxes and mail in a timely manner.
Properly routed agreements, contracts and invoices through the signature process.
Diploma2001Texas City High SchoolTexas City, TX
Certificate in Medical Insurance and Coding- January 21, 20102010Remington College- South East CampusWebster, TX
HIPAA - Remington College 04/09 Bloodborne Pathogens- Remington College 04/09 MEMBERSHIP - American Academy Of Professional Coders - since 01/10 Volunteer Experience Total Technique Salon- Answered phones, scheduled appointments, shampooed clients and did laundry Burwell & Burwell Law Firm- Answered phones and filed paperwork
Previous Management Experience
Awards and Achievements
* Exceptional Customer Service Award from the Galveston County Tax Office
* Employee of the Month from Clear Lake Nissan
* Exceptional Team Work Award from Clear Lake Nissan