Professional experience in sales and customer services. Excellent organizational and communication skills. Ability to plan, initiate, and carry out ideas and programs. Works well independently and as a team member. Ability to work with and or coach tellers. Detail oriented, ability to comply with polices and procedures.
Assistant Branch ManagerWells Fargo Bank - Oakland, CA03/2013 - Current Assist the store manager in establishing customer experience, sales and service goals. Creates, trains and coaches a successful sales, service and referral team. Resolves customer questions, issues and complaints.
Personal Banker/Customer Sales & Service RepWells Fargo Bank - Oakland, CA07/2007 - 03/2013 Sell retail banking products and services to clients and prospects. Manage clients portfolio, and maximize cross sell products and services to clients financial needs. Provides leadership, training, and support to team members on their sales goals. Develops and maintains relationships with business partners to maximize sales. Retains relationships with new and existing clients.
TellerWells Fargo Bank - Oakland, CA12/2006 - 07/2007
Maintained proper activity in clients accounts through accurate accountability of transactions. Controlling and supervising large amounts of cash flow. Ensured security of clients records by prevention from fraudulent transactions. Identify clients needs and refer financial products and services to clients. Improved store performance by achieving 100% of Total Sales Point (TSP) per quarter. Built relationships with new and existing clients.