Credit union professional with a 20-year background in consumer financing, loan administration while providing outstanding customer service. I have a strong background in consumer lending and able to make sound and consistent decisions in time sensitive and quick paced environment. I am highly proficient in operations and want to take my skills to a new industry. Possesses excellent verbal and written communication skills. Proficient in time management and a variety of office and banking software.
•Exhibits outstanding member service skillS
•Fulfills responsibilities as a leader in the branch environment and in the credit union
•Demonstrates and promotes your role as a team member to maintain effective partnerships with your team and members
•Oversees branch operations
•Ensures teller transactions are processed correctly and in a timely manner
•Assists Branch Manager to supervise MSRs and other team members as needed to counsel them in operations and sales
•Coaches team on AAA and ensures quality member service within the branch
•Assists branch management in developing methods to track and measure team productivity, accuracy, sales and service
•Evaluates assigned team members in their six month and annual performance evaluations
•Approves and denies loans and is the back-up for manager for loan exceptions •Represents the credit union in a professional manner, both in dress and in actions and attends SEG events as assigned
•Meets or exceeds Branch Sales Goals.
•Assists in the training, coaching and supervising of team to develop and improve individual and team performances within the branch.
•Gains knowledge and understanding of the Credit Union Financials
•Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to my position
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