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assistant athletic director tickets sales and customer service resume example with 20+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Enthusiastic, detail-oriented individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Adaptable to anticipate issues and proactively solve problems. Excited to begin new professional challenges with successful team for positive outcomes.

Skills
  • Self-motivated
  • Attention to detail
  • Multi-tasker
  • Problem solving strength
  • Ability to maintain confidentiality
  • Handling sensitive information
  • Collaboration & teamwork
  • Critical thinking
Experience
05/2004 to Current Assistant Athletic Director-Tickets/Sales and Customer Service Wayfair Llc | Lewisberry, PA,
  • Build individual events and combo items, including season tickets, individual games, parking, equipment sales, and miscellaneous events, from conception to completion of event. Includes facility creation, manifest creation, event areas, event configuration, facility maps, seat creation, allocation paths using specialty computer software.
  • Create online applications for season events, parking and away game tickets. Post and publish applications online for customer and fans to renew and purchase tickets.
  • Build and oversee items/events for web sales and along with customized seating and pricing configurations within computer ticket system in coordination with promotions as well as post season tournaments, bowl games and online auctions.
  • Responsible for the allocation, printing, delivery and fulfillment of all tickets, including hard tickets, print at home tickets and mobile delivery tickets.
  • Assist customers at box office or will call areas by responding to wide range of questions, inquiries and issues. Respond to customer inquiries and delivered appropriate information after carefully researching issues.
  • Execute sound judgment in working with customers to resolve service issues, including counterfeit tickets, refunds and reprints.
  • Staff box office to accommodate walk-up sales, will-call windows, student gate, complimentary gates, and inquiries for all events at all venues. Responsible for set up of all areas at venues, including transporting computer/printer setups to venues, tables/chairs/signage/skirting including scanners for all gates.
  • Accept and apply payments to process ticket transactions, payment plans, miscellaneous items, make change and offer receipts according to University of Memphis cash handling procedures and PCI standards.
  • Provide excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with athletic staff members to define project requirements, develop solutions and meet deadlines.
  • Collaborates and works with marketing office and development office to develop and meet department wide financial objectives and goals.
  • Oversee reconciliation of home and away game tickets.
  • Reviewed daily sales reconciliations for accuracy.
  • Balance and reconcile petty cash weekly.
01/1995 to 05/2004 Assistant Athletic Director-Fundraising and Events University Of Memphis | City, STATE,
  • Assisted fundraising team with development and delivery of innovative campaigns to support fundraising activities.
  • Worked closely with Associate Athletic Director to establish fundraising objectives and devise workable development plans.
  • Cultivated philanthropic relationships with individuals and companies interested in the success of the University of Memphis athletic programs.
  • Boosted fundraising cash donations by $3 million and gift-in-kind donations by $1 million with increased outreach and communication efforts.
  • Managed in-house solicitation mailings and other fundraising initiatives by creating and routing materials, generating mailing lists, executing mail merges and overseeing collation and sends.
  • Planned and coordinated menus, resourcing, donations, staffing and venue acquisition for fundraising events, including luncheons, dinners, receptions, pep rallies, pre-game tailgate parties and hospitality areas.
  • Oversaw and coordinated major, promotional and unique events such as yearly golf tournaments, auctions, fashion show, sport specific reunions and sport specific galas from inception to conclusion to boost revenue and enhance donations.
  • Coordinated with volunteers to guide fundraising activities, managed finances and strategized with Tiger Club board members to innovate opportunities to attract new donors.
  • Instrumental in planning of post season conference tournaments as well as NCAA tournaments. Worked closely with university and conference to ensure a successful and efficiently run tournament.
  • Extensive experience in the developing and marketing of seat donation programs for the University of Memphis athletic programs.
  • Instrumental in the organization and implementation of seating for donors in the move to FedExForum for basketball. Handled communication, scheduled seating appointment times and all donation forms for donors pertaining to the move.
  • Oversaw daily deposits of donations and fundraising efforts as well as posting to individual donors accounts in accordance to the policies and procedures of the University of Memphis.
  • Coordinated with prospective donors to receive corporate sponsorships and initiate matching gift campaigns to achieve funding goals.
  • Gift in Kind and matching gift solicitation and documentation.
11/1990 to 01/1995 Coordinator - Fundraising and Events University Of Memphis | City, STATE,
  • Assisted the Assistant Athletic Director for Fundraising with creating and maintaining a database of potential, current and past donors.
  • Responsible for processing cash, check and credit cards donations to the athletic department in a timely manner and in accordance with policies and procedures of the University of Memphis as well as sending donation acknowledgments for all gifts.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting donor satisfaction.
  • Assisted in planning, coordination and execution of major fundraising events for the Athletic Department and specific sports.
  • Coordinated large-scale events and department activities by acquiring venues, developing guest lists and organizing catering services. Also coordinated all logistics for events, such as scheduling, budget, management, and staffing.
  • Analyze the performance of events and other fundraising activities for effectiveness of donations raised.
  • Assisted with documentation of the courtesy car program.
  • Arranged and managed travel and hotel accommodations for athletic donors to games and tournaments to enhance donor experience and satisfaction.
  • Instrumental in the organization and implementation of seating for donors in the move to The Pyramid. Handled communication, scheduled seating appointment times and all donation forms for donors pertaining to the move.
  • Organized receptions, luncheons, dinners and tours associated with tournaments hosted by the university, as well as the distribution of gifts provided by the tournaments.
  • Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Resolved issues regarding donor complaints.
11/1986 to 11/1990 Administrative Assistant University Of Memphis | City, STATE,
  • Provided administrative and clerical support for successful fundraising campaigns.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Planned and executed meetings, lunches, receptions and special events for donors, volunteers and booster groups.
  • Provided excellent service and attention to donors when face-to-face or through phone conversations.
  • Drafted, proofread and distributed business letters, donation correspondence, donation solicitations. Created fundraising documentation and brochures designed to highlight organizational objectives and attract givers.
  • Responsible for creating and maintaining a database of potential, current and past donors.
  • Ordered, organized and prepared donor gifts for delivery.
  • Responsible for Gift-in-Kind and matching gift documentation.
  • Solicited and worked with volunteers to guide fundraising activities such as golf tournaments and auctions.
  • Created agendas and communication materials for auction and fundraising meetings.
  • Improved customer satisfaction by finding creative solutions to problems.
Education and Training
Expected in to to BBA | Accounting - August, 1985 University of Memphis, Memphis, TN GPA:

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Resume Overview

School Attended

  • University of Memphis

Job Titles Held:

  • Assistant Athletic Director-Tickets/Sales and Customer Service
  • Assistant Athletic Director-Fundraising and Events
  • Coordinator - Fundraising and Events
  • Administrative Assistant

Degrees

  • BBA

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