Guest Services, Desk Manager 10/2019 to Current
J Andrews Salon-- Chicago, IL
- Developed relationships with guests to meet client needs and encourage repeat service.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Trained new hires on new appointment scheduling, opening, closing duties and generating and balancing daily revenue reports.
- Practiced safety procedures by implementing policies to keep clients and staff safe from potential hazards.
- Assigned duties or work schedules to employees for adequate shift coverage.
- Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
- Inspected equipment to maintain proper functioning during peak activity.
Waitress/Bartender 09/2019 to 04/2019
Renaldi's Pizza Pub/ Renaldi's After Dark-- Chicago, IL
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Technical Support 09/2019 to 04/2019
Modern Reliance-- Chicago, IL
- One of the first members of a student start up based at the University of Illinois.
- Assisted people in senior home care with tech concerns.
- Led workshops of basic tech instruction for seniors in assisted living.
- Created support documentation that empowered and enabled the senior user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Responded to support requests from end users and patiently walked seniors through basic troubleshooting tasks.
- Remained up-to-date on latest technologies and solutions applicable to company products in order to provide best support to end-users.
