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asr call center representative resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Assisting CAIR to reach its goals and standards by utilizing my professional life experiences .Practicing consistent self-motivation, discipline reliability, delegating and complying with company policies. Facilitating a problem solving and charismatic characteristics on a day-to- day basis and in addition multi tasking utilizing a progressive, orderly, friendly, energizing work environment and community awareness and development.
Highlights

Microsoft Windows office, and Adobe Photoshop

Accomplishments

Certificate of attendance Public School 19,February-June 1991

Certificate of Recognition-Music ,June 1991

Student of the month,February,1993

Reading Merit Award June ,1993 4th grade

Science Project Certificate March 1993

New York State Summer Reading Program,NY Library 1994

Science and Technology Fair certificate 6th Grade The Renaissance School,march 1995

Project Share ,Drug Prevention program February,1996

8th grade Home Room Student Excellence March and May 1997

Certificate of participation 8th grade concert band,June 1997

High School Diploma August,2002

York College Peer Mentor program,Spring 2003

York College Club award,Spring 2006

NASA Space Consortium grant, 2006


Louis Stokes Alliance Minority Program Grant 2006

York College Student Government Leadership Retreat August,2008


Bachelors of Arts degree ,June 2011

Experience
04/2015 to 08/2015
ASR.,Call Center Representative Avera Health Spencer, IA,
  • Set appointments for Northern California residences and commercial locations via Home Depot leads with innovative and strategic agility and communication.
  • Assisted and screened callers to give the best quality service and appointments for a no obligation appointment in a timely way.
  • Provided bilingual help and problem solving skills for inbound and outbound calls and used Velocify program, Microsoft one drive/365 and 8x8 dialer on daily basis at call center in an organized fashion.
  • Confirmed appointments and made outbound calls to follow up on leads from Home Depot with integrity, respect and honesty.
03/2015 to 05/2015
Janitor Pilgrim's Pride Corp. Hickory, KY,
  • Sanitized and cleaned Starlight Terrace Cinema to a presentable and clean environment.
  • Vacummed, mopped, swept debris, food and filth from the cinemas 6 auditoriums and restrooms.
  • Administered cleaning tools and cleaning agents (i.e.
  • degreaser, Clorox and Windex) to keep the premises in the best hygienic conditions and standards according to California and OHSA compliant.
  • Organized and stored recycling and trash cans and janitorial equipment in designated areas and secured the cinema at the beginning of my shift and at the end of the services rendered.
09/2014 to 02/2015
Instructor/Driver Educator/Office Assistant Lemaitre Vascular Inc Grand Rapids, MI,
  • Promoted and enforced driver safety and smog method meanwhile emphasizing the importance of driving privileges in California.
  • Taught California traffic laws and road signs, signals and driving basics for those pursuing a driver permit or license.
  • Administered paperwork and payments of students in addition to advertising the academy in the county.
  • Development community awareness of the School and fostered student participation and road safety in theory and practice.
07/2014 to 03/2015
Chocolateer Charter Schools Usa Aventura, FL,
  • Served as a waiter/busser for the ice cream shop and soda fountain.
  • Sanitized all utensils and equipment to fulfill California state standards on premises.
  • Maintained and kept Ghirardelli shop impeccably clean and stocked.
  • Greeted and professionally demonstrated sales (sold products) and gave chocolate samples to all guests in Spanish, Portuguese, English and other foreign languages.
02/2014 to 06/2014
Quality Assurance Technician Lincoln Property Company, Inc. Newark, DE,
  • Supervised and delegated production floor employees meeting Good manufacturing practices (GMP), Hazard analysis and critical control points (HACCP), and, USDA regulations.
  • Implementing Quality assurance monitoring on product, weights, temperatures, width sizes and prevention of cross contamination of the product by utilizing scientific approach to analyze product quality, food safety and security.
  • Documented Safety Chain program was used to record and log data via tablets and kept account of my duties via tablet and log sheets.
  • Assured Quality control of food supply to Five Guys, Sysco, Fuddruckers and US Foods (East Coast).
10/2013 to 02/2014
Sales Representative Livius Newton, MA,
  • Utilized bilingual translation for auto parts on a computer and inquiries of clients on day to day basis.
  • Provided direct customer care and hospitality via phone and face to face contact sales.
  • Adhered to AutoZone policies for safety measures such as battery or oil spills and kept store intact.
01/2013 to 11/2013
Waiver Service Provider, Day Habilitation Specialist Heaven's Hands Community Services INC City, STATE,
  • Worked one on one with individuals in the Day Habilitation program as well as in a group setting.
  • Assisted the individuals with ADL skills.
  • Provided Respite services as a DCP and worked with other agencies such as Abott House, and JCCA.
  • Provided one on one services to individuals currently or have once been placed in the foster care system and have a diagnosis of DD and/or SED.
  • Provided family caregiver supports, planned respite, and Day Hab.
  • Fully trained to provide all B2H services, including SNCAS and CAMT.
  • Transported the disabled to the Bronx Zoo and to other sites for recreation.
  • Instilled moral values and socialization skills while with the young adults on premises and when traveling.
08/2011 to 04/2012
Co-Teacher YMCA Of Central Florida City, STATE,
  • Coordinated weekly lesson plans and assisted disadvantaged students which helped the family and caregivers receive aid in services such as; assistance with homework and improving their social skills within their community.
  • Resolved and de-escalated youth's social dilemmas and crisis situations.
  • Assisted those with ID/DD with social and adaptive skills for successful functioning within an educational setting.
  • Instill the YMCA core values of caring, honesty, faith, respect, and responsibility.
  • Encourage and developed extracurricular activities such as respite, for the youth within a safe and social environment.
  • Coached, mentored and participated in nutrition awareness, fitness and sports while developing team building in a public school setting.
  • Advocated for individuals with a diagnosis in an educational setting in order to prevent disruption of their learning experience.
03/2010 to 05/2010
Enumerator U.S. Census Bureau City, STATE,
  • Accountability for Federal statistic to obtain funding for the community.
  • Bi-lingual liaison to the Federal Government.
  • Lead and concluded surveys for the Oakland Gardens vicinity.
02/2009 to 09/2009
porter Aramak At Citifield City, STATE,
  • Managed and maintained inventory of supplies and monitor sanitation.
  • Assisted in the routing and control of patrons.
  • Provided Bilingual Assistance.
01/2008 to 05/2008
Seasonal Tutor Champion Learning City, STATE,
  • Kindergarten-8th Grade).
  • Monitored and guided to the needs of each student to enhance their learning experience, skill building and memorization techniques.
  • Preparation of daily lessons in order for the student to obtain maximum benefits for their educational experience.
  • Improved literacy for students with learning disabilities.
03/2004 to 04/2005
Tutor York College City, STATE,
  • Guided and educated to the needs of each student to enhance their learning experience, and skill building in a College environment.
  • Improved literacy in Spanish and Microsoft Office tutoring.
Education
Expected in June 2011 to to
Bachelor of Arts: Sociology
York College - New York, NY
GPA:

Sociology,B.A

minor ,Environmental Science

Certifications

CPR Pro, Blood borne pathogens, First Aid certified American Red Cross and OHSA Lockout/Tagout trained. California Food Handler's Certificate. CHOMP Hospital Newspaper and Magazine delivery in Monterey California. Velocify program, safety chain and Siebel. New York State Mandated Reporter 2013.BLS 2015.Knowledge of using cash register, LRT scanners, tablets, pallet jack and much more.

Languages
Fluent in English and Spanish. Some conversational Arabic.
Skills

Adobe Photoshop, Arabic,BLS Certified 2015, Blood borne pathogens, Call center, caregiver, cash register,Corel, CPR, clients, customer care, delivery, diagnosis, driving, Fluent in English, English, First Aid, food safety,Food Handlers certified Ghirardhelli Chocolate, Good Manufacturing Practices, inventory, team building, lesson plans, Microsoft Office, office, Microsoft Windows,Mentoring, Newspaper and magazine distribution, pallet jack, policies, Portuguese, problem solving skills, quality, Quality control, Quality assurance, mandated reporter,Driver Safety , sales, scanners, scientific analysis, Siebel, Spanish, , surveys, phone systems,SSPS, translation/Interpretation, tutoring.

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Resume Overview

School Attended

  • York College

Job Titles Held:

  • ASR.,Call Center Representative
  • Janitor
  • Instructor/Driver Educator/Office Assistant
  • Chocolateer
  • Quality Assurance Technician
  • Sales Representative
  • Waiver Service Provider, Day Habilitation Specialist
  • Co-Teacher
  • Enumerator
  • porter
  • Seasonal Tutor
  • Tutor

Degrees

  • Bachelor of Arts

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