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Area supervisor/ Customer Support Specialist Resume Example

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AREA SUPERVISOR/ CUSTOMER SUPPORT SPECIALIST
Summary
Flexible and reliable individual with over 5 years of customer service experience in a fast-paced, team-based environment. Dynamic communicator who consistently exceeds goals and company expectations.Self-motivated with exceptional communication skills and proficiency in computer programs such as Microsoft office, word,power point and excel.
Highlights
  • Detail Oriented                    
  •    Excellent multi-tasking skills
  • Extremely organized
  • Strong verbal communication
  •  Creative problem solver
  • Team leader
Accomplishments
  • Decreased costs by negotiating pricing with vendors regarding wholesale billing and marketing procedures.
  • Increased sales force by 505 each week.
  • Organized ideas to increase weekly sales.
Experience
06/2015 to 03/2016
Area supervisor/ Customer Support Specialist
  • Reduced office expenses by finding smarter solutions for vendors and services.
  • Increased sales force by 50% each week.
  • Organized ideas to increase weekly sales.
  • Retail Maintenance Management Corporate Office - Hackensack, NJ Work individually in a high pressure, deadline driven environment Enter data into Sesame plus system Completing daily confirmations and following up on open jobs Resolving any customer concerns or issues that may occur Dispatching technicians to emergency incoming calls Writing proposals and submitting for approval Giving approvals and authorizations for increases in payouts Negotiating pricing with vender's Communicating with corporate office of major clients Writing quotes and templates for all plumbing jobs Assuring all projects are completed by deadline date Handling incoming mail, emails and phone calls Calling clients to schedule appointments and follow-up on visits Assist with payroll, billing and invoicing Recruited and developed staff Trained new office team members Organizing, faxing, filing and scanning paperwork Overnight specialist on the weekends.
10/2014 to 04/2015
Front Desk Customer Service Support SpecialistAshley Furniture Homestores － Paramus, NJ
  • Greet customers entering the store Manage high inbound and outbound calls regarding delivery, warranties, all post-delivery transactions Updating customer information on accounts Scheduling appointments for delivery Processing finance applications In contact with banks for increases in credit limits Communicate with vendors regarding back order availability, furniture inventory and special orders Resolving any customer issues over the phone or in person Organizing, filing, faxing and scanning paper work Interacting with customers through email and phone Processing sales at check out on the POS system Direct calls to appropriate individuals and departments.
04/2013 to 10/2014
Hostess/ Floor ManagerLa Grande Buffet － NJ
  • Greeting customers Seating customers in an organized manner Maintain a clean lobby at all times Answering phone calls Cashiering/Handling large amounts of cash Organizing large parties or catering orders Managing/ supervising a team of waitresses Hiring new staff members Making changes to the schedule Resolving any customer issues or concerns Running company errands Making large cash deposits into business bank accounts.
04/2011 to 03/2013
CashierBJS Wholesale Club － Paramus, NJ
  • Accepting cash, checks or bank cards for payment Balance cash drawer and receipts Train new cashiers Contributed to annual store sales in memberships Top seller of memberships and protection plans on electronics Cross trained for member service desk and food court.
Education
Bachelor of Science: Business ManagementNew Jersey City University － Jersey City, NJ, USBusiness Management
2016
Associate of Science: EducationBergen Community College － Paramus, NJ, USGPA: GPA: 8 Dean's List 2012-2016 Nominee of National Honors SocietyEducation GPA: 8 Dean's List 2012-2016 Nominee of National Honors Society Additional classes including Finance Accounting, Statistics, Intro to Business and Macro Economics
Skills
Accounting, Scheduling appointments, schedule appointments, Balance, billing, cash deposits, Cashiering, credit, clients, delivery, Dispatching, Economics, electronics, email, faxing, filing, Finance, Hiring, inventory, invoicing, Managing, mail, Office, Negotiating, Organizing, payroll, plumbing, POS, pricing, proposals, Retail, sales, scanning, Statistics, supervising, phone
Professional Affiliations
Highly qualified, detail-oriented and hardworking individual with more than 5 years of customer service experience in a fast-pace, team-based environment. Self-motivated with exceptional communication skills. Proficient in research, writing and client relations. Expert computing and technology skills including competence in multiple software applications including Microsoft word, power point and excel. Qualifications Team leader Identifying risks Creative problem solver Strategic planning Critical thinker Managing multiple priorities Strong verbal communication skills Extremely organized
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Resume Overview

Companies Worked For:

  • Ashley Furniture Homestores
  • La Grande Buffet
  • BJS Wholesale Club

School Attended

  • New Jersey City University
  • Bergen Community College

Job Titles Held:

  • Area supervisor/ Customer Support Specialist
  • Front Desk Customer Service Support Specialist
  • Hostess/ Floor Manager
  • Cashier

Degrees

  • Bachelor of Science : Business Management
    Associate of Science : Education

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