Highly talented and accomplished Business Professional with extensive background in Training, Administration and Technical Support. Strong ability to support business operations, senior management, technology systems, and analysis functions. Excellent leadership, reporting and communication skills.
Developed process for KMBS Dealer to reduce equipment order errors from 2 in10 orders to 1 in 80. This reduced delays, increased customer satisfaction and allowed for timely install and billing. Engaged vendors to reduce cost of image units, resulting in a yearly costs savings of 30k to corporation.
In the last three years, my ASM assignment with Xerox was with a team of 29 technicians that had poor business results in headcount, expenses, response time, reliability and productivity. this team is now down to 24 Technicians and are ranked as one of the best in the North East for the last 24 months.The three activities that facilitated the change in results were process change, a buy in from the team members and holding people accountable for the results. This change provided a huge cost savings for Xerox, while creating a motivated high performing team that were proud of their accomplishments.
As an Area Service Manager, I oversee a team of technicians servicing Xerox equipment from desk top MFP's to Large production gear. My responsibilities are: To motivate and promote a high performance work environment where learning and development is encouraged,teamwork and empowerment is embraced,performance is measured and recognized, oversee and schedule training, input of payroll data and vacation/off street planning, achieve all company metrics by increasing reliability, customer satisfaction and productivity while decreasing expenses. Align people, process and technology to enable the team to deliver results. Take an active roll in supporting our Sales partners(NAAO and GIS). Insure timely and effective deployment of HRM processes and policies.
Current team has developed into high performing group.
I assisted GIS/CBS Core with presenting and winning a bid for the Girl Scouts of America in New York.
Managed Service department for a Konica/Minolta dealer. Responsibilities included: Hiring, training and development of employees, Ordering,building,shipping and install of equipment. Customer training, Supplies and parts management. Interfaced with Sales to grow business.
Found innovative ways to increase ROA using process and other vendors.
I was given the opportunity to terminate employment with Xerox to enter into a pilot program as a sub contractor for them. I provided the labor to service specific products. I was responsible to source, hire and train my staff. I administered all management and HR activities including company health insurance and 401k plans. We grew to 40 technicians in 2 years. We met and exceeded all of Xerox's expectations. unfortunately the pilot was ended due to Xerox's financial situation.
Hired in 1984 as a service technician. I was promoted to a customer product specialist in 1988 and was responsible to be an SME on specific products, supporting the field.
Enrolled in a Xerox sponsored program at RIT for Business. Program was ended in 2013 due to budget constraints. 12 credits
Management course on management and process within Xerox.
Attended RCC part time while working at Xerox.
Developed technical and electrical ability while attending Teterboro School of Aeronautics. Received Federal Air Frame and Power Plant license.
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