area service manager resume example with 17+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
An open-minded individual with a flexible approach to work, which enables accommodation of change. Able to work well with a group or on own initiative. Willing to take any responsibilities and assignments, regardless of the challenge. A self-reliant individual with the ability to pick up new ideas and concepts quickly. Enjoys learning new skills and methods of working. Takes pride in producing excellent work and can accept constructive criticism. Organized and can work under pressure in a busy environment.
Skills
Complex project negotiations
Market and competitive analysis
Sales process engineering
Profit and revenue-generating strategies
Sales process
Service-driven sales
Key account development
Sales tracking
Rapport and relationship building
Brand-building strategies
Market intelligence
Task delegation
Process optimization
Systems and automation applications
Key accounts and territory management
Contract development and management
Conflict resolution
Organizational skills
Communication
Critical thinking
Experience
01/2018 to CurrentArea Service ManagerFujifilm Diosynth Biotechnologies | Lexington, KY,
Supported sales team members to drive growth and development.
Coached, developed and motivated team to achieve revenue goals.
Collaborated with other service leaders to implement well-organized preventative maintenance programs.
Maintained vendor relationships and negotiated pricing to obtain best financing for parts orders.
Oversaw more than $2,000,000 in service contracts with high satisfaction ratings.
Created presentation materials for sales, customer relations and management purposes.
Created and delivered in-depth sales presentations to potential customers.
Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
Built sales forecasts and schedules to reflect desired productivity targets.
Enhanced sales volume through skilled support to both new and inactive customers.
Exceeded sales goals by 75% using consultative and value-driven approach.
Actualized strategies to continuously improve customer service, company or brand visibility and Aftermarket Services provided.
Sold Retrofits, Parts, Tooling and service line across North America region.
Educated customers on product features and technical details to highlight benefits.
Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
Negotiated prices and set up contracts to finalize sales agreements.
Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
Monitored customer order process and addressed customer issues.
Contacted new and existing customers to outline benefits of products.
Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Followed-up with clients after installations to assess quality service and customer satisfaction.
Demonstrated product features to align with customer needs.
Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
Leveraged CRM system to manage sales activities and track sales performance.
Adhered to company initiatives and achieved established goals.
Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Developed key customer relationships to increase sales.
01/2010 to 01/2018Service ManagerPierce Technology Corp | Hauppauge, NY,
Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Prioritized and delegated daily work tasks to meet anticipated project goals.
Pitched in to complete various duties during peak periods or employee absences.
Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Collaborated with customers to offer solutions to service needs.
Created written estimates and obtained customer consent to proceed.
Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Oversaw workforce schedules and allocated resources in order to achieve project goals.
Coordinated extensive planning, development of project milestones and budget for complex contracts.
Identified business issues, creating customized solutions for individual problems.
Reviewed completed work to verify consistency, quality and conformance.
Conferred with business leaders to evaluate business needs and implement operational improvements.
Expanded global footprint by building launch plans into international locations.
Educated customers on product features and technical details to highlight benefits.
Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
Negotiated prices and set up contracts to finalize sales agreements.
Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
Contacted new and existing customers to outline benefits of products.
Monitored customer order process and addressed customer issues.
Answered product questions with up-to-date knowledge of sales and promotions.
Demonstrated product features to align with customer needs.
Adhered to company initiatives and achieved established goals.
Developed key customer relationships to increase sales.
Prepared, coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to customers and contractors.
Sourced new vendors for purchasing needs.
Worked with shipment companies to manage distribution.
Checked customer orders, labeling and documentation prior to shipment to avoid delays.
Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
Identified order discrepancies and damaged items and notified supervisor.
Prepared packages for shipping and determined most economical shipping methods.
Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
Prepared documentation to track and report on damaged or missing items.
Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
Monitored merchandise received and shipped from facility in computer system.
Unloaded and received incoming shipments, inspected packages for damage and routed packages to next destination according to documentation.
01/2007 to 01/2010Technical Product ManagerLunchbox | Charlotte, NC,
Innovated and integrated new processes and technologies to add value and evaluated costs of product redesign.
Collaborated with development engineering and marketing to translate features into consumable user stories.
Demonstrated expertise in resourcing, scheduling, budgeting, risk management and overall project leadership.
Identified, addressed and either resolved or escalated project issues.
Worked closely with sales teams to ensure client satisfaction from acquisition to proposal phases.
Oversaw each step Robotic project, meeting goals and achieving goals.
Educated customers on product features and technical details to highlight benefits.
Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
Negotiated prices and set up contracts to finalize sales agreements.
Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Contacted new and existing customers to outline benefits of products.
Monitored customer order process and addressed customer issues.
Fostered relationships with customers to expand customer base and retain business.
07/2005 to 01/2007Automation TechnicianBerry Plastics | Matthews, NC,
Managed, troubleshot and improved automation programs.
Diagnosed, fixed and optimized electrical control systems.
Delivered advanced troubleshooting support for maintenance team.
Developed technical solutions to resolved complex range of problems.
Measured voltage, resistance and current of electrical circuits to assess operating conditions and identify faults.
Traveled to customer locations to complete work for pre-set appointments.
Conducted service appointments to diagnose and fix problems.
Trained new team members on service processes to increase productivity.
Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
Observed complex machinery in operation to adjust settings, spot malfunctions and complete root cause analysis on identified problems.
Filled out work orders, repair logs and maintenance plans to document work completed.
Education and Training
Expected in 07/2007 to to Bachelor of Science | Operation ManagementMinnesota State University - Moorhead, Moorhead, MNGPA:
Expected in 12/2004 to to Associate of Applied Science | Manufacturing EngineeringMinnesota State Community And Technical College, Moorhead, MN, GPA:
Expected in 05/1999 to to Associate of Science | Welding TechnologyNorth Dakota State College of Science, Wahpeton, NDGPA:
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