Developing and Designing Training Programs & Curriculum
Communicating & Administering Policies & Programs
Providing Advice/Counsel to Senior Management & Staff
Spearheading Key Projects, Initiatives & Rollouts
Serving as an Operational Driver
Providing Employee Training & Support
Ensuring Regulatory Compliance with State & Federal Laws Notable Career Highlights
Recommended by Fortune 500 clients including Purina, KONG, and Big Heart Pet Brands for creating thought provoking training materials to better represent their brand and key selling points.
Winner of the "Make a Difference Global Innovation Award" in 2009 for improving the performance metrics of 3.5K Field Sales Representatives by implementing a green-screen technology program, new auditing system, and a bonus system; effectively decreasing employee turnover.
Boosted profits through superior training and development initiatives, earning the "Make a Difference" Award in 2007.
Spearheaded development of a new curriculum for sales staff; awarded the "Excellence in Training" Award for 2006. Technical Skills: Microsoft Office (Word, Excel, PowerPoint), PC/Windows Application, Research, and Databases
Winner of the "Make a Difference Global Innovation Award" in 2009 for improving the performance metrics of 3.5K Field Sales Representatives by implementing a green-screen technology program, new auditing system, and a bonus system; effectively decreasing employee turnover
Boosted profits through superior training and development initiatives, earning the "Make a Difference" Award in 2007
Spearheaded development of a new curriculum for sales staff; awarded the "Excellence in Training" Award for 2006
Recognized for excellence on the job by ranking #1 out of 40 Territory Demonstration Managers in 2001; won the "Demo Manager of the Region" award
AREA SALES MANAGER January 2014 to CurrentAmerica's Preferred Home Warranty － Phoenix, Arizona
Arizona Launched APHW products and services in Arizona through face-to-face training and phone contact with the real estate community which has led to a profitable and continuously growing territory.
Created awareness and a need for the warranty product through a consultative approach which has resulted in increased volume within the Arizona territory.
Train realtors, brokers, industry associations, and others on APHW products and build long-term relationships that generate repeat sales from clients.
Premier sales January 2012 to January 2014Chuck Latham Associates － Phoenix, Arizona
and marketing agency focused on Pet, Vet, and Farm Ag industries. ~ DIRECTOR OF TRAINING AND CONSUMER ENGAGEMENT Led a team responsible for shaping the vision for training implementation and consumer engagement while ensuring high satisfaction and customer initiatives are successfully executed.
Aligned departmental strategies and goals with employee performance, through the creation of a new talent review process.
Designed and executed a succession planning strategy which better balanced internal advancement within the company and external hiring.
Created and began development on a digital application for both smart phones and tablets to assist Retail Sales Associates increase sales, track results, and overcome any objections. Peoria, AZ 85383
TERRITORY DEMONSTRATION MANAGER January 1999 to January 2012Mars, Inc./The Nutro Company － Phoenix, Arizona
Division of Mars, Inc. founded in 1926 and committed to making great pet food. ~ Led all aspects of the in-store demonstration program, designed to give all Field Sales Associates in-depth training and product knowledge to sell pet products at any retail location in North America.
Managed a project team developing an iPad tablet application enabling associates to assist consumers with locating the best pet food in the retail store.
Improved efficiency, accuracy, and access to training information through curriculum development and training initiatives such as demonstration table messaging, handouts, and supporting new product launches with key selling points.
Created improvements and innovations to the overall in-store demonstration program, resulting in top notch training and development for 3.5K+ Associates. Oversaw all operational functions of a team of 8 Territory Demonstration Managers and 30+ Field Sales Associates, driving them to achieve and exceed all performance goals.
Laid the groundwork for growth and enhanced profitability by identifying areas of improvement through metrics analysis and program creation to improve employee performance.
Hired 3 successful Territory Demonstration Managers, and provided focused development and coaching on key performance initiatives and company goal alignment. Subject-matter-expert in training and developing employees in the art of persuading consumers to purchase the Nutro brand of pet food.
Recognized for excellence on the job by ranking #1 out of 40 Territory Demonstration Managers in 2001; won the "Demo Manager of the Region" award.
Proactively addressed underperforming stores and employees through re-training efforts, sales monitoring, and annual reviews to identify key areas of improvement and develop a corrective action plan.
BACHELOR : BIOLOGICAL SCIENCES COURSEWORKUniversity of California at Irvine － Irvine, California, USUniversity of California at Irvine, Irvine, California BACHELOR OF BIOLOGICAL SCIENCES COURSEWORK
Sales, Training, Sales Associates, Field Sales, Retail, Retail Marketing, Territory, Access, Ipad, Training Initiatives, Employee Performance, Coaching, Exceed, Metrics, Award, Corrective Action, And Marketing, Increase, Increase Sales, Marketing, Premier, Retail Sales, Sales And, Satisfaction, Succession Planning, Talent Review, Clients, Real Estate, Repeat Sales, Sales From, Sales Manager, Warranty, Auditing, Corporate Trainer, Databases, Excel, For Sales, Microsoft Office, Ms Office, Powerpoint, Regulatory Compliance, Sales Representatives, Sales Staff, Training Programs, Word, Biological Sciences